Technical Support Engineer

Complete Security Recruitment Ltd; Manchester; On-site; GBP 35,000 - 52,000; Full time

Job summary

Complete Security Recruitment Ltd in Manchester seeks a hands-on IT/Security engineer who preconfigures systems, tests FAT, and supports field engineers.

In a small, agile team you will own deployment steps, document processes, and help transition legacy to new solutions while providing remote and on-site support.

Qualifications

• IP networking, switches, firewalls, routers and VPNs expertise.
• IT support / helpdesk experience.
• Experience with patching, system upgrades, remote access support.
• Strong communication and self-driven approach.

Responsibilities

• Preconfigure and prebuild security / IT systems before shipment.
• FAT testing of systems and solutions at Manchester facility.
• Commissioning support: migration planning and data extraction for new systems.
• Provide remote technical support via service desk, phone, and OOH.
• Support platform / system / security upgrades on customer hosted systems.
• Maintain / create documentation for systems and processes.

Skills

IP Networking

IT Support/Helpdesk

Patching/System upgrades

Remote access support

Strong communication

Self-motivated

Driving licence

Job description

Key Objectives of the Role

• Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices


• Provide responsive, hands-on support for our field-based engineers, systems and customers


• Commissioning support for our professional services team


• Maintain documentation for processes, systems, assets, and credentials


• Play a key role in transitioning legacy systems to new solutions

Overall Purpose of the Role

This hands-on role goes beyond traditional support — offering hands on involvement in new solutions and physical hardware.

We’re a small, agile team that values collaboration and impact. If you enjoy variety, ownership, and working across systems that truly matter to the business — we want to hear from you.

In this role, you\'ll:

• Preconfigure and prebuild of security / IT systems before they ship to customer sites. This will involve setting up networks, servers, workstations and a variety of IOT devices.


• FAT testing of systems and solutions in our Manchester facility.


• Commissioning support for our professional services team – This will involve working with the customer to extract requirements and data from existing systems, designing a migration methodology and then migrating information into new systems in the required formats.


• Provide remote technical support via service desk / telephone / OOH for field-based engineering teams.


• Support platform / system / security upgrades on customer / hosted / maintained systems.


• Maintain / Create documentation for systems and processes.

Qualifications, Knowledge, Skill and Experience (Required to perform the job)

Essential

• Good understanding of IP Networking, switches, firewalls, routers and VPNs.


• IT Support / helpdesk experience


• Experience of Patching, System upgrades, Remote access support


• Strong communication and a self-driven approach

Desirable

• Experience with FAT testing


• Familiarity with SQL / Database technologies


• Experience integrating platforms and systems


• Active certifications in relevant Security / IT / Networking areas

Personal Qualities

• Self-motivated and proactive


• Strong analytical and problem-solving mindset


• Comfortable working in a dynamic, small-team environment


• Holds a full UK driving licence and has access to own transport