Technical Support Engineer

JR United Kingdom; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT firm is seeking a Technical Support Engineer for on-site desktop support in Sheffield. The role involves addressing user issues with software, hardware, and networking, along with providing excellent customer service. Ideal candidates will have at least 3 years of IT support experience and a strong understanding of both Microsoft and OS X environments.

Qualifications

• At least 3 years of experience in an IT support organization.
• Fluent command of the English language.
• Strong knowledge of Microsoft and OS X based operating systems.

Responsibilities

• Provide on-site desktop support for end users and advise on software, hardware, networks.
• Deploy updates and evaluate desktop/laptop software.
• Train users according to technical and security standards.

Skills

Excellent interpersonal communication skills

Customer service aptitude

Troubleshooting

ITIL incident management

Understanding of operating systems

Researching software and hardware issues

Job description

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Technical Support Engineer, sheffield, south yorkshire

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Client:

Russell Tobin

Location:

sheffield, south yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Level of Clearance - BPSS

Client - IT Renowned Firm

Duration - 3 Months Contract

Job Responsibilities:

• Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.
• Provides user support, new hire system set ups and desktop/laptop software evaluations. Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases.
• Provide quick response and maximum uptime of users. Understands customer goals; identifies consequences of various solutions.
• Develops project installation and escalation plans. Train users according to technical, release and security standards.
• Good communication skills, able to articulate technical solutions using basic explanations. Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth.

Requirement.

• Excellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customer service aptitude
• Demonstrable experience and fluent command of the English language
• Excellent organizational skills and ability to troubleshoot remotely
• At least 3 years of experience in an IT support organization.
• Strong understanding of ITIL incident management, including upholding SLAs and communication to end users
• Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment
• Experience with researching complex issues with end user software and hardware
• Self-motivated achiever who gains satisfaction from providing excellent customer service
• Demonstrates clear desire to be a role model in customer service and execution of IT support.