Technical Support Engineer

Curo Resourcing Ltd.; Paignton; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Support Engineer where you will leverage your technical expertise to deliver exceptional support to a global clientele. In this dynamic role, you will troubleshoot advanced test and simulation systems, ensuring customer satisfaction through effective communication and problem-solving. Collaborating with a close-knit team, your contributions will be vital in maintaining the company's reputation for innovative solutions. This position offers a unique opportunity to work with cutting-edge technology in a fast-paced environment, while also enjoying a range of benefits including health care and progression opportunities. If you're ready to make a difference, this is the role for you.

Benefits

Pension

Life Insurance

Health Care

Dental

Gym Membership

Birthday Benefits

25 Days Annual Leave

Fitness Classes

Progression Opportunities

Qualifications

• 2+ years of experience in technical customer support.
• Engineering degree or equivalent qualification required.

Responsibilities

• Diagnose and resolve issues with advanced test and simulation systems.
• Provide technical support and guidance to customers.

Skills

Technical Support

Problem Solving

Communication Skills

RF Test Equipment

Linux OS

Salesforce

Jira

Education

BA/BEng/HND in Engineering

Tools

Power Meters

Spectrum Analysers

Frequency Counters

Job description

Salary – Competitive
Benefits – Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days’ annual leave, Fitness Classes, & Progression
Location – Paignton

The Client:
Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. They design, manufacture and supply advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house. These systems are sold all over the world to high-profile organisations and inevitably there are occasional problems experienced by the users.

The Candidate:
As a Support Engineer, you will leverage your technical expertise as an integral part of the company’s mission, to deliver exceptional technical support to their international household name and industry leading clientele. Working closely with a friendly and close-knit team, you will report to the Support Services Manager for Technology products.

The Role:
Your responsibilities will include diagnosing and resolving issues related to advanced test and simulation systems, troubleshooting component failures, addressing software bugs, resolving documentation issues, and providing guidance to customers. Effective communication of technical information to both technical and non-technical audiences is essential for ensuring customer satisfaction.

This role ideally requires an Engineering related HNC / Degree (Foundation Degree is fine), and 2+ years of industry experience.

In addition to providing direct support to customers, you will collaborate with the in-house engineering team to escalate and resolve complex technical issues. This collaboration is vital in maintaining the company’s reputation for delivering innovative and reliable solutions to high-profile organizations worldwide.

Key Duties:

1. As a member of Support Services, work with the global support team to provide customers and end users with product and technical support by performing the following duties:
2. Responding to incoming Service Requests from customers, sales engineers, and sales team via online portals/applications, email, and phone.
3. Analysing reported problems, replicating and demonstrating them if needed, using appropriate dedicated support equipment.
4. Suggesting, preparing, and delivering solutions to customers for both hardware and software problems.
5. Liaising with software/hardware engineers to analyse and resolve complex customer issues and report identified hardware or software design flaws.
6. Complete and maintain records of customer issues, product defects, etc. using the company's CRM tools (Salesforce/Jira).
7. Assist the Professional Services (PS) team with delivery of PS engagements if required.
8. On-site installation and technical support for customers when required.
9. Providing level 1 hardware repair and calibration services for customers.

Other Responsibilities:

1. Assisting in distribution of software and hardware upgrades to customers.
2. Performing calibrations/integrations at customer sites on key product range when required.
3. Maintaining literature available through the support website.

Job Requirements:

• BA, BEng or HND in appropriate Engineering discipline.
• Demonstrable related experience in a high technology organisation.
• Direct experience providing technical customer support.
• Direct and recent experience using standard RF and other test equipment such as:
• Power Meters
• Spectrum analysers
• Frequency counters
• Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations.
• Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company.
• Good communication and presentation skills.
• Proven problem-solving abilities.
• Flexible and dedicated approach.
• Must be able to work in a fast-paced environment and effectively manage multiple priorities.
• Experience with the Linux OS.
• Experience with tools such as Salesforce and Jira.

To apply for this Technical Support Engineer permanent job, please click the button below and submit your latest CV.

Curo Services endeavour to respond to all applications. However, this may not always be possible during periods of high volume. Thank you for your patience.

Curo Resourcing Ltd acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.