Technical Support Engineer

NexGen Cloud; Nottingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

NexGen Cloud is seeking a Technical Support Engineer to provide exceptional support for API and GPU technologies. The role requires 2-3 years of experience in technical support, focusing on customer service and technical issue resolution. Join a dynamic team dedicated to innovation in cloud solutions and technology.

Benefits

Competitive salary

Supportive environment fostering growth

Exposure to cutting-edge cloud technologies

Qualifications

• 2-3 years in technical support, especially with API and GPU technologies.
• Strong troubleshooting skills.
• Excellent customer service and communication skills in English.

Responsibilities

• Provide technical support for API integrations, troubleshooting, and optimization.
• Assist customers in leveraging GPU hardware for optimal performance.
• Diagnose and resolve technical issues, collaborating with teams as needed.

Skills

API knowledge

GPU proficiency

Customer service

Communication skills

Job description

Join to apply for the Technical Support Engineer role at NexGen Cloud.

NexGen Cloud is a rapidly growing IaaS company focused on providing innovative cloud solutions and infrastructure services. Our GPU cloud infrastructure solutions accelerate development in industries such as Artificial Intelligence & Machine Learning, VFX & Rendering, Data Science & IoT, and Computer Aided Engineering & MDO.

We are dedicated to helping our clients navigate the complexities of the digital world and achieve success through cutting-edge, scalable, secure, and affordable solutions.

At the company's heart stands a group of talented, experienced, and motivated individuals who want to make a positive change and a lasting impact on the tech world.

Position Summary:

We are seeking a skilled Technical Support Engineer with a solid background in customer service, a deep understanding of API usage, and proficiency in GPU technology. The ideal candidate should have 2-3 years of experience in technical support roles, with a strong inclination towards virtualization and enthusiasm for the AI/ML landscape.

Key Responsibilities:

1. API Expertise: Provide technical support regarding API integrations, troubleshooting, and optimization.
2. GPU Proficiency: Assist customers in leveraging GPU hardware for optimal performance.
3. Customer Service: Offer support via email, phone, chat, maintaining professionalism and empathy.
4. Issue Resolution: Diagnose and resolve technical issues, collaborating with teams as needed.
5. Documentation: Create and update support documentation and knowledge base articles.
6. Training and Guidance: Conduct training sessions on API use and GPU performance.
7. Stay Updated: Keep abreast of industry trends and share insights.

Qualifications and Skills:

• 2-3 years in technical support, especially API and GPU technologies.
• Strong API knowledge and troubleshooting skills.
• Familiarity with GPU functionalities and troubleshooting.
• Excellent customer service and communication skills in English.

Good to have:

• Knowledge of Kubernetes.
• Understanding of virtualization technologies.
• Interest in AI/ML technologies.

What We Offer:

• Competitive salary.
• Work with talented professionals passionate about technology.
• Supportive environment fostering growth.
• Exposure to cutting-edge cloud technologies.

We value diversity and encourage applicants from all backgrounds. Join NexGen Cloud and be part of a team where innovation and collaboration drive success. Apply now!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service and Information Technology

Industries

• Technology, Information and Internet