Technical Support Engineer

ZipRecruiter; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an experienced Electrical and Mechanical Engineer for a Technical Support Engineer role. The position involves providing technical assistance and support for a wide range of products while collaborating with sales teams to enhance customer satisfaction and market growth. Ideal candidates will possess strong problem-solving skills and a Level 3 qualification in Engineering.

Qualifications

• Methodical problem solver, organized, able to keep clear records.
• Strong communication skills across multiple channels.

Responsibilities

• Provide technical support through phone, emails, Teams calls, and webinars.
• Conduct showroom tours for customers.

Skills

Problem Solving

Communication

Collaboration

Education

Level 3 qualification in Engineering

Job description

Job Description

Our market-leading client is growing their technical team and is looking for an experienced Electrical and Mechanical Engineer to join as a Technical Support Engineer. If you are a tech-savvy individual with a passion for problem-solving, customer satisfaction, and enjoy working closely with external sales teams to drive market growth, this could be the perfect opportunity for you!

The Role

The role involves supporting products and assisting in applications where they could be used. Technical questions are received via phone, email, and internal systems from both internal and external customers.

The product range is extensive, spanning from pneumatics to electric drives, serial interfaces, and chillers.

Key Responsibilities

• Provide technical support through phone, emails, Teams calls, and webinars.
• Continuously develop your skills and knowledge in the industry.
• Provide support and training to internal departments.
• Conduct showroom tours for customers.

Requirements

• Level 3 qualification in an Engineering discipline or relevant experience.
• Methodical problem solver, organized, and able to keep clear and comprehensive records.
• Strong communication skills, both written and verbal. The role requires effective communication across multiple channels.
• Ability to work collaboratively with cross-functional teams.
• Technical knowledge paired with an understanding of sales would be advantageous.
• Enthusiasm for energy-saving initiatives and sustainability.

Due to the high volume of responses, it may not be possible to respond immediately to every application. If your skills and experience match this role or any other vacancies we may have, we will contact you within 72 hours of receiving your application.

If you wish to apply for other roles, please do so.