Technical Support Engineer

TXP; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading technology-focused company is seeking a Technical Support Engineer in Manchester to join their collaborative team. You will provide essential 1st and 2nd line support for telecom systems, hardware, and software, ensuring smooth operations and client satisfaction. With flexible working options and various perks, this role offers a great opportunity for professional growth in a supportive environment.

Benefits

20 days holiday per year, plus bank holidays

Flexible working options

Opportunities for training and development

Supportive team environment

Qualifications

• Experience in IT support, ideally in telecoms or tech environments.
• Strong knowledge of VoIP, mobile tech, and network infrastructure.
• Proficiency in Windows, macOS, Linux, and cloud-based systems.

Responsibilities

• Provide 1st and 2nd line technical support for telecom, hardware, software, and network issues.
• Monitor and maintain systems, perform updates, and manage patching.
• Support network hardware including routers, switches, firewalls, and VPNs.

Skills

VoIP

Network Infrastructure

Windows

macOS

Linux

Remote Support

Education

Certifications such as CompTIA A+, Network+, or CCNA

Job description

Job Title: Technical Support Engineer
Location:Stretford, Manchester (Office/Site-Based with Flexibility to Work from Home)
Salary: Up to 30,000 basic depending on experience
Schedule: Permanent, Full-Time (38 hours/week, Monday to Friday)
About the Client
TXP is recruiting on behalf of our client, a growing technology-focused business providing telecom and IT services. This is a great opportunity to join a collaborative team supporting a wide range of technical systems and users.
Perks & Benefits

• 20 days holiday per year, plus bank holidays
• Flexible working options
• Opportunities for training and development
• Supportive team environment

Key Duties
Provide 1st and 2nd line technical support for telecom, hardware, software, and network issues

• Troubleshoot and resolve issues with VoIP, mobile connectivity, and IT infrastructure
• Monitor and maintain systems, perform updates, and manage patching
• Support network hardware including routers, switches, firewalls, and VPNs
• Install and configure desktops, laptops, phones, and peripherals
• Assist with onboarding new clients and configuring telecom systems
• Maintain accurate documentation and generate performance reports
• Collaborate with internal teams and external vendors
• Ensure compliance with security protocols and company policies

Requirements

• Experience in IT support, ideally in telecoms or tech environments
• Strong knowledge of VoIP, mobile tech, and network infrastructure
• Proficiency in Windows, macOS, Linux, and cloud-based systems
• Familiarity with VPNs, firewalls, and remote support tools
• Desirable
• Certifications such as CompTIA A+, Network+, or CCNA
• Experience with Microsoft 365, AWS, or Azure
• Previous customer-facing IT support experience

How to Apply
To apply, please submit your CV or call (phone number removed)