Technical Support Engineer

TN United Kingdom; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

An established industry player is seeking an experienced Electrical Technical Support Engineer to join their team at the Hampton Sewage Treatment Works. This role is vital for ensuring the safe and reliable operation of critical electrical assets that support water production and waste treatment for millions. You will provide technical support, manage capital programs, and mentor colleagues while upholding safety compliance. Join a diverse workplace committed to sustainability and make a significant impact in the community. This opportunity offers a competitive salary and a comprehensive benefits package.

Benefits

Car Allowance

Annual Leave

Contributory Pension Scheme

Annual Medical Assessments

Access to Benefits Scheme

Qualifications

• HNC or NVQ Level 3 in electrical engineering or significant relevant experience.
• Experience in industrial electrical power and engineering.

Responsibilities

• Provide technical support on electrical systems operation and maintenance.
• Investigate electrical system failures and produce reports.

Skills

Electrical Engineering

Risk Management

HV and LV Systems

Problem Resolution

Health and Safety Regulations

Education

HNC in Electrical Engineering

NVQ Level 3 in Electrical Engineering

Tools

Electrical Safety Tools

Maintenance Management Software

Job description

We are seeking an experienced Electrical Technical Support Engineer to be based at our Hampton Sewage Treatment Works. You will be part of a team providing all-around technical support to the Electrical Services team across process operations and Capital Delivery. This includes scrutinizing the installation of new assets to ensure they meet TWUL asset standards, and delivering directly managed projects.

At Thames Water, we operate a significant number of high voltage (HV) and low voltage (LV) electrical power networks, which are central to our water production and waste treatment processes for 15 million customers.

The role of the Electrical Technical Support Engineer is to maintain the safe and reliable operation of these critical electrical assets. A high level of knowledge in electrical technology, safety procedures, and providing expert support to core process operations is required. The team involved in frontline operation and maintenance of electrical assets needs continuous technical support for problem resolution, solutions implementation, asset upgrades, and incident investigation.

Responsibilities include:

1. Providing technical support and advice on electrical systems operation and maintenance, including risk management input.
2. Supporting high voltage or complex low voltage asset upgrade schemes and managing capital programs.
3. Investigating electrical system failures or unsafe events and producing reports.
4. Managing maintenance reports, asset registers, manuals, and technical information.
5. Conducting asset assessment surveys and supporting site inspections with recommendations and solutions.
6. Coaching and mentoring colleagues for Authorised Person appointments and technical development.
7. Reviewing risk assessments and safety procedures to ensure electrical safety compliance.
8. Participating in out-of-hours support systems for electrical networks, with appointment as an Authorised Person through a development plan.

Location and Working Hours

Base location: Hampton Coal Wharf - TW12 2ES. Working hours: 38 hours per week, Monday, plus out-of-hours support rota with additional pay.

Candidate Requirements

• HNC, NVQ Level 3 in electrical engineering, or significant relevant experience.
• Training in BS7671 electrical installation requirements.
• Appointment as an Authorised Person for HV or LV systems.
• Experience in industrial electrical power and engineering.
• Knowledge of Electricity at Work Regulations and safety procedures.
• Experience in large industrial utilities or water companies.
• Understanding of health and safety regulations, electrical safety rules, and mentoring skills.

Benefits

• Salary up to £55,000, plus car allowance, tools, and PPE.
• Annual leave: 24 days, increasing to 28 with service, plus bank holidays.
• Contributory pension scheme (up to 12%).
• Annual medical assessments.
• Access to benefits scheme and support resources.

Join Thames Water to be part of a diverse and rewarding workplace, making a difference in millions of lives while supporting water sustainability. We promote inclusivity and support throughout the recruitment process. Apply early as the vacancy may close sooner due to high application volume.