Technical Support Engineer

Siemens Energy; Greater Lincolnshire; Sur place; GBP 45 000 - 65 000; Plein temps

Résumé du poste

Siemens Energy in Lincoln is seeking a motivated Technical Support Engineer to troubleshoot and support gas turbine systems worldwide. You will join the Technical Support Helpdesk, engage in on-site visits when needed, and collaborate with experienced engineers to deepen your expertise in turbine control systems.

The role emphasizes hands-on problem-solving, customer-focused service, and continuous knowledge sharing while supporting operations across multiple countries.

Qualifications

• Engineering degree or equivalent experience with a strong foundation in engine systems.
• Strong troubleshooting mindset with the ability to diagnose and resolve complex problems.
• Excellent interpersonal and leadership-supportive communication across diverse stakeholders.

Responsabilités

• Provide first-line technical support to the Field Service team during unscheduled shutdowns and ensure timely workscopes.
• Troubleshoot core, package, and mechanical issues, applying approved design changes as needed.
• Offer 24-hour support via out-of-hours hotline when required to assist customers.
• Collaborate with Service Engineering to optimize installation, repair, commissioning and maintenance.
• Maintain a knowledge base with technical solutions and equipment details for continuous improvement.

Connaissances

Engineering degree or equivalent

Troubleshooting

Communication skills

Gas turbine control systems

Ladder logic familiarity

Formation

Bachelor's degree in engineering

Outils

Microsoft Office

Description du poste

Technical Support Engineer

About the Role

Job ID 299155 Location United Kingdom of Great Britain and Northern Ireland Lincolnshire Lincoln Company Siemens Energy Limited Organization Gas Services Business Unit Distributed Full / Part time Full-time Experience Level Professional / Experienced

A Snapshot of Your Day

Join our dynamic team as a Technical Support Engineer in Lincoln, where you will play a vital role in supporting our Industrial Turbomachinery business. You will engage in complex troubleshooting activities, providing innovative solutions for our fleet of gas turbines installed worldwide. Your responsibilities will include manning the Technical Support Helpdesk and traveling for on-site support as needed. With a focus on collaboration, you will work alongside experienced engineers, gaining in-depth knowledge of gas turbine control systems and operations. This is an exciting opportunity to grow your skills and advance your career in a supportive environment.

How You’ll Make an Impact

• You will provide first-line support to the Field Service team during unscheduled shutdowns, ensuring timely technical workscopes are delivered.
• Troubleshoot core, package, and mechanical issues, implementing approved design changes and modifications as necessary.
• Offer 24-hour support functionality via the out-of-hours support hotline when required, ensuring our customers receive the assistance they need.
• Collaborate with the Service Engineering department to optimize installation, repair, commissioning, and maintenance procedures.
• Maintain a knowledge database with technical solutions and equipment details, contributing to continuous improvement and innovation.

What You Bring

• You hold a degree in an engineering discipline or possess equivalent experience, with a strong foundation in engine systems.
• A highly motivated individual, you demonstrate a ‘can do’ attitude and a willingness to learn new skills.
• You possess excellent interpersonal skills, confidently communicating with diverse stakeholders and providing leadership support.
• Your experience includes diagnosing complex engineering problems and implementing corrective actions effectively.
• Familiarity with gas turbine control systems, including ladder logic code, and proficiency in Microsoft Office products will be advantageous.