Technical Support Engineer

DiverseJobsMatter; England; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Access to specialist training

Competitive reward package

Ongoing professional development

Job summary

A leading aviation engineering company in the Heathrow Area is seeking a Technical Support Engineer to enhance aircraft performance and reliability. The ideal candidate will possess an HNC/HND in Aerospace Engineering and strong analytical skills. Responsibilities include conducting defect analysis, ensuring safety compliance, and providing expert technical support. This shift-based role promises ongoing professional development in a dynamic environment with a competitive reward package.

Qualifications

• Proven experience within an operational aviation engineering environment.
• Experience in supplier and stakeholder management.
• Ability to hold CAA or company-specific technical approvals.

Responsibilities

• Improve aircraft technical performance through proactive use of monitoring tools.
• Conduct repetitive defect analysis and reliability reviews.
• Ensure compliance with established technical procedures.

Skills

Strong analytical and technical decision-making capability

Excellent communication skills

Customer-focused mindset

Ability to manage change

Strong understanding of safety and quality management systems

Education

HNC / HND in Aerospace Engineering

Degree-level qualification in Engineering or equivalent

Job description

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Technical Engineer – Fleet Technical Support (TSG)

Location: Heathrow Area, London (Onsite)

Employment Type: Permanent | Shift-Based

Sector: Aviation Engineering | Technical Support | Aerospace

Overview

Our client is seeking a Technical Engineer to join their Fleet Technical Support Group (TSG) within a large-scale aviation engineering organisation. This role offers a unique opportunity to support a complex, diverse commercial aircraft fleet operating across a global network.

Based at a major UK aviation hub, the successful candidate will work in a fast-paced operational environment, providing specialist technical support, driving aircraft reliability, and contributing to safety, performance, and cost-efficiency initiatives. This position is well suited to licensed aircraft engineers or experienced technical support professionals looking to progress within fleet‑level engineering and technical management.

Responsibilities

• Improve aircraft technical performance through proactive use of aircraft health monitoring and prognostic tools
• Conduct repetitive defect analysis, reliability reviews, and safety investigations
• Provide specialist on‑site technical support in accordance with regulatory, safety, operational, and commercial requirements
• Analyse and manage safety reports and recurring technical issues
• Source and interpret approved maintenance data to support safe maintenance, repair, and modification activities
• Ensure compliance with established technical procedures to meet fleet performance, safety, and cost targets
• Support AOG recovery and minimise technical delays across line stations
• Coordinate and support technical activity across operational locations
• Lead and contribute to technical discussions across departments, supporting informed decision‑making
• Develop clear work instructions to support certifying engineers with fault isolation and compliance
• Contribute to continuous improvement, process simplification, and change initiatives
• Support business development and operational improvement projects aligned with the wider business plan

Requirements

• HNC / HND (or equivalent) in Aerospace Engineering
• Eligibility to hold and exercise EASA Part 145 Technical Engineer and/or Part 21 approvals as required
• Strong understanding of safety and quality management systems
• Proven experience within an operational aviation engineering environment
• Strong analytical and technical decision‑making capability
• Excellent communication skills, with the ability to operate effectively in high‑pressure situations
• B1 and/or B2 Aircraft Maintenance Licence (without type rating)
• Degree‑level qualification in Engineering or equivalent professional experience
• Experience working in Part 21 and/or Part M environments supporting Part 145 operations
• Recognised aircraft engineering apprenticeship or equivalent industry experience
• Ability to hold CAA or company‑specific technical approvals
• Good technical knowledge of multiple commercial aircraft types
• Experience in supplier and stakeholder management
• Aircraft systems knowledge (mechanical and avionics)
• Project management and task prioritisation
• Report writing and business case development
• Stakeholder engagement and influencing skills
• Strong business and operational awareness
• Ability to manage change and drive continuous improvement
• Customer‑focused mindset with a fleet‑wide operational perspective
• Structured career development and progression opportunities
• Access to specialist training, including aircraft type and manufacturer systems training
• Ongoing professional development through self‑study and structured learning programmes
• Exposure to one of the most technically diverse commercial aircraft fleets
• Opportunity to work in a high‑performance engineering culture supporting global operations
• Competitive reward package, including travel‑related benefits

Working Pattern

• Shift‑based role
• Current pattern: 12‑hour shifts on a rotating cycle
• Flexibility and commitment to fleet‑wide operational support are essential

Application Process

• Interested candidates are encouraged to apply with an up‑to‑date CV highlighting relevant technical support, fleet engineering, and aviation maintenance experience. Shortlisted applicants will be contacted directly for further discussion.