Technical Support Engineer

ZipRecruiter; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

An established industry player is seeking an experienced IT Support Engineer to enhance their Azure and M365 multi-cloud environments. This role involves hands-on implementation and client support for hybrid cloud infrastructures, ensuring seamless operations across distributed applications and networks. Ideal candidates will demonstrate a passion for technology, strong troubleshooting skills, and the ability to thrive in a fast-paced environment. With opportunities for professional development and flexible hybrid working options, this position offers a dynamic work atmosphere where your contributions will make a significant impact.

Benefits

Company pension scheme

Ongoing professional development

Certification support

Flexible hybrid working options

Qualifications

• Experience in supporting Azure and M365 environments is essential.
• Strong troubleshooting skills in cloud, networking, and security domains.

Responsibilities

• Implement and support Windows Server, Azure, and M365 environments.
• Diagnose technical issues and assist teams with escalated tickets.
• Collaborate to resolve tickets while maintaining communication with clients.

Skills

Azure

M365

Windows Server

Networking

Troubleshooting

Communication Skills

Adaptability

Education

Experience in IT Support

Full UK driving licence

Tools

Hyper-V

VMware

Azure Monitor

AWS CloudWatch

Job description

Job Description

The Role:

An experienced IT Support Engineer is sought to focus on Azure and M365 multi-cloud environments, including Google and AWS. The role involves supporting, administrating, and maintaining hybrid cloud infrastructures that span distributed software applications, on-premises networks, and infrastructures. It requires a combination of hands-on implementation and client support.

Ideal Candidate Traits:

• A passion for technology, with a talent for solving complex challenges and exploring innovative solutions.
• Adaptability to new situations, with the ability to find technical solutions efficiently.
• Excels in a fast-paced small team environment, consistently looking for ways to refine processes.
• A proactive learner, eager to stay updated with the latest industry developments.

Responsibilities:

• Implement, optimize, and support Windows Server, Azure, and M365 environments to meet client requirements.
• Diagnose and troubleshoot technical issues at T3 and T4 levels, while assisting T1 and T2 teams with escalated tickets.
• Collaborate with team members to resolve tickets, ensuring SLAs and customer service standards are met.
• Maintain clear communication with clients and the team about problem-solving progress.
• Contribute to the knowledge base with documentation for recurring support issues.
• Implement best practices for hybrid and cloud security.
• Configure and troubleshoot cloud, hybrid, and on-premises networks, including VPCs, VPNs, ExpressRoute, NSGs, load balancers, Firewalls, and SD-WAN.
• Administer and optimize virtualized environments using Hyper-V, VMware, and cloud- solutions.
• Document processes and infrastructure configurations thoroughly.
• Comply with change management procedures.

Key Requirements:

• Demonstrated experience in supporting and maintaining Azure and M365 environments.
• Strong knowledge of Windows Server, Azure AD, Azure Security Centre, and M365 portals.
• Proficiency with virtualisation technologies such as Hyper-V and VMware.
• Networking expertise in Firewalls, routing, load balancing, VPNs, DNS, CDN, and SD-WAN.
• Advanced troubleshooting skills in cloud, networking, and security domains.
• Experience supporting multiple clients in an MSP or similar environment.
• Strong written and verbal communication skills.
• A full UK driving licence, with the ability to travel to client sites as needed.

Qualifications:

• Familiarity with hybrid cloud solutions that integrate on-premises and cloud resources.
• Knowledge of monitoring tools like Azure Monitor and AWS CloudWatch.

Benefits:

• Competitive salary (£35,000 - £45,000)
• Company pension scheme
• Opportunities for ongoing professional development and certification support
• Flexible hybrid working options