Technical Support Engineer

Kirintec Ltd; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology R&D company seeks a Technical Support Specialist to join their team. This hands-on role focuses on managing customer trials, providing training, and offering support for advanced Counter-IED and Electronic Warfare systems. Applicants should possess exceptional communication skills, technical knowledge, and the ability to operate effectively in a dynamic team setting. The role involves both national and extensive international travel.

Benefits

Casual dress

Company events

Company pension

Free parking

On-site parking

Private medical insurance

Qualifications

• Operational product, training expertise required.
• Ability to work in a dynamic team environment.
• Capability to communicate technical information effectively.

Responsibilities

• Manage customer trials and maintain demonstration equipment.
• Deliver training and after-sales support.
• Assist in product development and ensure regulatory compliance.

Skills

Interpersonal skills

Communication skills

Attention to detail

Self-starter

Technical knowledge

Education

Educated to degree level or equivalent

Tools

Jira

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Project

Team Viewer

Job description

About Kirintec

Kirintec is an exciting and ambitious R&D led company that specialises in the design of innovative Counter-IED, Counter-UAS and Electronic Warfare technology. Since 2008 we have developed and delivered innovative products that have seen service in some of the most demanding environments in the world. We provide ECM systems and other battle proven capabilities that are in daily use globally with government and non-government organisations protecting lives from the continuously evolving security and terrorist threats. People are one of the best assets we have. We actively seek talented individuals that have a proactive and dynamic approach and who are looking for their next career move. We enjoy a unique working environment and ensure that whether out in the field, or here in the office, everyone strives to add value that benefits our customer base

About Technical Support

Technical Support provides installation, training and maintenance support to all systems deployed with customers. Special Projects sits within Technical Support, which provides specialist engineering to rapid design projects. Technical Support also provide Sales/Ops Support in line with Kirintec priorities and lead with specialist threat/technical threat support to Kirintec and its customers.

This role is a key role within Technical Support

Main duties of the position

The holder delivers expertise and support to Sales, Operations and R&D. Essentially the role is to promote the Company’s products, act as CEMA user and to ensure customers are provided with CEMA Capabilities which are fit for purpose.

This is a hands-on role.

Reporting Line

This role reports to Technical Support Manager

Key Responsibilities

• Managing and organizing all aspects of customer trials and demonstrations.
• Supporting the Technical Support Manager in controlling and maintaining the Company’s inventory of demonstration equipment.
• Tasking and / or delivering customer equipment commissioning in support of operations, whilst maintaining overall responsibility.
• Developing in-house user expertise on the Company’s systems, including:-
• Building, maintaining and reviewing regional threat intelligence and databases.
• Conducting RF surveys.
• Compiling mission fills.
• Contributing expertise and prose to system manuals and other technical literature.
• Tasking and / or delivering training to customers (and colleagues), whilst maintaining overall responsibility.
• Being part of a team undertaking after-sales customer support, this is a 24/7 responsive task.
• Providing input to product development.
• Complying with regulatory requirements, particularly F680 and Export Licensing.
• Liaison with MOD and other regulatory ‘interests’.
• Any other reasonable duties required to support the company in meeting its objectives
• Have due regard for PV Grading, F680 and Export Licence Controls
• Working to Kirintec’s ISO standards
• Adhere to the national security framework in accordance with Security Requirements for List X Contractors

Essential Skills

• Appropriate product, operational and training expertise
• Ability to work within a small, flexible and dynamic team
• Excellent interpersonal and communication skills (both written and verbal)
• Articulate, numerate
• Be able to communicate effectively to technical and non-technical international audiences
• Attention to detail
• Self-starter
• Computer literate
• Eagerness to learn
• Energy, flexibility, enthusiasm, persistence and commitment.
• The motivation to succeed and make a difference whilst performing in a pressured environment
• The wherewithal to acquire new skills and drive the role forward

Essential Software Packages

• Atlassian Tools (Jira/Confluence/Bitbucket)
• Microsoft Excel/Word/PowerPoint/Outlook
• Team Viewer
• Microsoft Project/Visio

Desirable Skills

• Educated to degree level or equivalent

Desirable Software Packages

• ARAS
• Jira
• Sage 50

Employment Terms

Hours

• Nominally 37.5 hours per week Monday to Friday

Location

• Ross on Wye
• UK travel (infrequent) may be required
• There will be extensive International travel required

Clearance

• DV Clearance is essential

Duration

• Permanent

Probation

• 3 months

Job Types: Full-time, Permanent

Pay: From £50,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking
• Private medical insurance