Electrical Technical Support Engineer

MasterMover; Compton; On-site; GBP 35,000 - 60,000; Full time

Job summary

A leading global provider of innovative material handling solutions seeks an Electrical Technical Support Engineer. In this role, you will assist customers by delivering exceptional technical support, troubleshooting product issues, and improving product performance. A competitive salary and a collaborative work environment await.

Benefits

Competitive salary and benefits package

Opportunity for career development

Access to ongoing training

Collaborative work environment

Qualifications

• Proven background in manufacturing industry, preferably in electronics or automation.
• Experience in wireless systems is desirable.
• Solid understanding of engineering principles and electrical diagnostics.

Responsibilities

• Provide technical support to customers, troubleshoot issues.
• Document technical issues for ongoing improvement.
• Deliver training to customers and service partners.

Skills

Problem-solving

Communication

Time management

Customer service

Education

Degree in Electrical Engineering or related field

Tools

Microsoft Office

Job description

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Base pay range

Electrical Technical Support Engineer

About MasterMover: MasterMover Ltd is a leading global provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower industries to enhance productivity and safety. Our cutting-edge products are used by businesses worldwide to streamline and improve workplace efficiency. With our global operations in the UK, USA, France and Germany and our extended network of dealers and territory managers, we have an exciting future ahead, so you might want to take a closer look.

Job Description: We are seeking a skilled and customer-focused Electrical Technical Support Engineer to join our team. In this role, you will be responsible for providing exceptional technical support to our global customers and service partners, troubleshooting product issues, and ensuring customer satisfaction. You will work closely with engineering, production, and sales teams to deliver practical solutions and improve product performance.

Key Responsibilities:

Provide timely technical support to customers, addressing inquiries, diagnosing issues, and offering solutions for our products and systems.

Troubleshoot and resolve technical issues both remotely and onsite when necessary.

Document technical issues and resolutions, contributing to our knowledge base for ongoing improvement.

Assist with installation, configuration, and maintenance of MasterMover products.

Collaborate with internal teams to escalate and resolve complex issues and contribute to product improvements.

Deliver product training to customers and service partners to ensure proper usage and performance.

Maintain a high level of customer satisfaction by following up on issues and providing regular status updates.

Qualifications:

Proven background from the manufacturing industry (rail, robotics or automation) in either electronics, electronic engineering/design, and controls.

• A degree in Electrical Engineering or a related field is preferable.

Experience in wireless systems is desirable.

• Experience in automation / robotics is desirable.

Solid understanding of engineering principles, maintenance and repair of machinery and electrical diagnostics.

Excellent planning, organising, decision making and problem-solving skills.

Reliable, flexible and proactive individual with good time management and the ability to work autonomously.

Excellent communication, interpersonal, negotiation and influencing skills.

Proficient in using Microsoft Office and other relevant software.

What We Offer:

Competitive salary and benefits package.

Opportunity for career development within a dynamic and innovative company.

Collaborative and inclusive work environment.

Access to ongoing training and development opportunities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Machinery Manufacturing

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