Technical Support Engineer

Kuehne + Nagel AS; Derby; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise internationale de logistique recherche un Ingénieur Support Technique pour gérer et soutenir des services informatiques au sein de divers sites au Royaume-Uni. Le poste requiert une approche proactive et orientée service, avec des responsabilités incluant le support technique de niveau 1 à 3 et la gestion de projets. Les candidats doivent avoir des compétences en dépannage, en configuration de dispositifs et en réseau moderne.

Benefits

Plan de pension Kuehne+Nagel

Programme Route 2 Rewards

Programme d'assistance aux employés

Qualifications

• Expérience dans un environnement similaire.
• Connaissance des dispositifs clients et récupération de données.
• Compréhension des topologies réseau modernes et outils de sécurité.

Responsibilities

• Fournir un support technique et des conseils sur tous les systèmes.

Skills

Support client

Configuration des dispositifs

Sécurité matérielle/logicielle

Analyse de dépannage

Communication

Job description

We are looking for a Technical Support Engineer to manage and support all IT services and infrastructure across multiple sites in a diverse geographical location. Based at our East Midlands Gateway office, you will cover the Midlands area of the UK.

Your Role

Our IT department supports Kuehne and Nagel nationally and is critical in keeping our business moving. As a Technical Support Engineer, you will provide a proactive-reactive, service-oriented approach. The role primarily involves proficient support from 1st to 3rd level, including areas such as comms cabinet management, client devices (hardware/software/OS), WAN, LAN, telephony, WLAN, servers, compliance (AV/WSUS), power (UPS/ATS), all within wider corporate governance. The role requires strong technical awareness, an ability to embrace emerging technologies, and understanding of legacy systems and dependencies within Kuehne & Nagel.

Your Responsibilities

• Provide technical support and guidance on all supported systems.
• Support the user base, team members, and colleagues actively.
• Build new client devices for replacements and new starters.
• Complete asset sanitisation of leaver or replacement devices per KN policies.
• Lead project work within the team, managing deployments across users.
• Maintain system availability according to service levels.
• Manage and update TOPdesk call queues in line with SLAs.
• Collaborate across UK and global IT teams to share knowledge and tools.

Your Skills and Experiences

• Experience in a similar environment.
• Knowledge of client device support and configuration, including data and systems recovery.
• Understanding of modern network topologies, telephony, hardware/software security tools, RF/wireless device lockdown, patch management, and endpoint analysis.
• Knowledge of standard applications and IT infrastructure support processes.
• Strong communication skills and customer focus.
• Analytical troubleshooting skills, proactive issue resolution.
• Ability to work independently and as part of a team.

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Good Reasons to Join

If you join us, you'll be rewarded with benefits including the Kuehne+Nagel pension plan, Route 2 Rewards scheme offering discounts and wellbeing support, and our employee assistance programme providing 24/7 GP, legal, financial advice, and mental health counselling. We are a Gold Covenant employer, recognizing the skills and value service leavers bring.