Technical Support Engineer

HSB Technical Ltd; Cambridgeshire and Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a proactive Technical Support Engineer to join their global team. This role involves mentoring support staff and ensuring efficient resolution of customer inquiries in a dynamic environment. The ideal candidate will possess strong technical knowledge, excellent customer service skills, and a background in technical engineering. You will play a crucial role in delivering 24/7 service, tackling diverse challenges, and keeping abreast of product and regulatory changes. If you're eager to contribute to a team that values initiative and continuous learning, this opportunity is perfect for you.

Qualifications

• Experience in customer service and network operations is essential.
• Hands-on experience with maritime satellite equipment is preferred.

Responsibilities

• Act as a Shift Engineer in a global Technical Support team.
• Mentor and guide support teams for effective customer query resolution.

Skills

Customer Service Skills

Technical Troubleshooting

Commercial Awareness

Initiative

Technical Knowledge Absorption

Education

Technical Engineering Background

Experience in Customer Service

Network Operations Experience

Tools

Inmarsat Systems

VSAT Systems

IP Networking (CCNA, JNCIA)

Job description

Position: Technical Support Engineer
Job ID: 2394/4
Location: Cornwall
Rate/Salary: TBD
Benefits: TBD
Type: Permanent

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies.

We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

Job Description

The below job description outlines the position of Technical Support Engineer.

This person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries.

Supporting the Team Lead and playing a key role in delivering 24/7 service to the client.

Duties and Responsibilities

• Strong commercial awareness with the ability to work independently and take initiative.
• Eager to continuously learn and support new systems and services.
• Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
• Excellent customer service skills, with confidence in both phone and face-to-face interactions.
• Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical and regulatory changes.
• Managing other Shift workers.

Qualifications and Requirements

Desirable Experience

• Technical Engineering background.
• Experience in Customer Service and Network Operations.
• Familiarity with MOD systems and equipment support.
• Hands-on experience with Inmarsat and/or VSAT systems.
• Knowledge of customer equipment and systems, including:
• Maritime satellite equipment (Inmarsat).
• VSAT systems (Intellian, Seatel, T&T).
• Land mobile systems (BGAN, Iridium, Thuraya, GX).
• IP networking (e.g., CCNA, JNCIA).

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.