Entra ID SME. AAD, Identity, Entra ID Support Engineer

JR United Kingdom; Colchester; Remote; GBP 60,000 - 70,000; Full time

Job summary

A leading company in the identity management space is seeking a Senior Support Engineer specialized in Microsoft Entra ID to provide top-tier technical support to its global clientele. This remote role offers a contract of 18 months with a competitive salary and involves troubleshooting access issues and collaborating with engineering teams to ensure the highest quality of customer service and technical guidance.

Qualifications

• 5+ years in technical support or enterprise identity solutions roles.
• Expertise in Microsoft Entra ID and associated identity technologies.
• Fluent in English for reading, writing, and speaking.

Responsibilities

• Resolve complex Entra ID-related technical issues as a trusted advisor.
• Collaborate with engineering to enhance support processes.
• Drive knowledge sharing and technical mentorship within the team.

Skills

Technical Support

Microsoft Entra ID

Active Directory

Networking

Problem Solving

Communication

Tools

PowerShell

Wireshark

Fiddler

AAD Connect

Job description

Social network you want to login/join with:

Entra ID SME. AAD, Identity, Entra ID Support Engineer, colchester

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Client:

Experis UK

Location:

colchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

Location: Remote

Employment Type: Full-Time

Experience Level: Senior / SME (5+ Years)

18 Months contract

Up to £70k + benefits

100% remote

Are you a Microsoft Identity and Access Management expert passionate about solving complex technical challenges for global enterprises?

We are looking for a Support Engineer – Entra ID SME to join our high-performing technical support team. You'll be at the frontline of innovation, providing world-class support and guidance to Microsoft customers using Microsoft Entra ID and associated identity solutions.

? What You’ll Do:

• Act as a trusted advisor, owning and resolving complex Entra ID-related technical issues.
• Collaborate with engineering and escalation teams to deliver top-tier support.
• Troubleshoot and resolve identity and access issues across hybrid and cloud environments.
• Drive knowledge-sharing, process improvement, and technical mentorship within the team.
• Work with tools like Fiddler, Wireshark, PowerShell, Graph API, and more.

? What You’ll Bring:

• 5+ years in technical support or enterprise identity solutions roles.
• Deep expertise in Microsoft Entra ID (Azure AD), Hybrid Identity, SSO, MFA, and ADFS.
• Strong knowledge of:
• B2B/B2C collaboration and federation models
• Active Directory, DNS, DHCP, and Group Policies
• Experience with AAD Connect, PowerShell, and modern auth protocols (OAuth, SAML, OpenID Connect).

Preferred Extras:

• Experience with PIM, SaaS provisioning, or identity protection tools.
• Familiarity with libraries like MSAL/ADAL, and tools like OWIN/Katana.
• Diagnostic troubleshooting using HTTP/network trace tools.

Essential Technical Skills - A good understanding of two or more of the following technologies:

• Entra Collaboration Solutions (B2B, B2C)

• Identity Models: Managed (PHS/PTA) vs Federated

• Hybrid Identity Solutions

• Microsoft 365 Identity and Access Management

Preferred Technical Experience: Competencies and experience with some of the below technologies:

• Active Directory Federation Services (ADFS) or third-party federation

• Privileged Identity Management (PIM)

• Microsoft Entra ID authentication libraries such as Azure Active Directory Authentication Library (ADAL), Microsoft Authentication Library (MSAL).

• Server-side OAuth protocol libraries such OWIN, OpenID Connect or Katana.

• Diagnostic tools (Netmon, Wireshark, Fiddler)

• Troubleshooting skills in Http and basic Networking traces analysis.

Additional Technologies (Nice to Have)

• Windows Server and Client OS

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Language Requirements

• Fluent in English (reading, writing, speaking)

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Experience

• 5+ years in customer-facing technical support roles

• Proven experience with Microsoft Entra ID, ADFS, SSO, Identity Protection, Azure MFA

• Familiarity with system administration, PKI, DNS, virtualization, and networking

• Strong problem-solving, communication, and collaboration skills