Technical Support Engineer

Films at 59; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

Films at 59, a leading post-production company in Bristol, is seeking a Technical Support Engineer to enhance their technical infrastructure. This role involves maintaining system stability, troubleshooting technical issues, and ensuring reliable IT systems within the media and broadcast industry. The ideal candidate will possess strong Linux skills and a proactive approach to problem solving.

Qualifications

• Strong Linux system administration skills.
• Experience with virtualization and hypervisors.
• Solid understanding of networking protocols, firewalls, DNS.

Responsibilities

• Provide front-line technical support for hardware, networks, and Linux-based systems.
• Troubleshoot and resolve infrastructure issues across Linux, Windows, and Mac platforms.
• Document support processes and contribute to internal knowledge sharing.

Skills

Linux system administration

Virtualization

Networking protocols

Attention to detail

Problem-solving

Job description

Films at 59 are looking for a Technical Support Engineer to join our team. We are multi-award-winning post production company based in Bristol, known for producing high-quality content for some of the world’s leading broadcasters.

We have built our name on the strength of our people and foster a professional, personal and flexible service. We are committed to the development of our staff and encourage a culture of innovation, knowledge-sharing and teamwork. We strive to create a positive and sustainable environment that treats everyone with respect and provide a first class service to our clients.

As a Technical Support Engineer, you will play a key role in maintaining the infrastructure that supports our high-end post production workflows. You’ll ensure system stability across editing, audio, and operations by resolving technical issues and minimising downtime. Working closely with clients and internal teams, you’ll diagnose and resolve software, hardware, and network problems, helping deliver reliable and secure IT systems for the media and broadcast industry.

In This Role, You Will

• Provide front-line technical support for hardware, networks, and Linux-based systems
• Troubleshoot and resolve infrastructure issues across Linux, Windows and Mac platforms
• Maintain and improve internal server and networking systems (including hypervisors and Docker containers)
• Support phone networks and physical hardware deployments
• Document support processes and contribute to internal knowledge sharing
• Participate in scheduled on-call rotation to meet support SLAs
  
  

You Must Have

• Strong Linux system administration skills
• Experience with virtualization and hypervisors (e.g. Proxmox, VMware, etc.)
• Working knowledge of Docker and containerized environments
• Familiarity with FOSS tools and platforms
• Solid understanding of networking protocols, firewalls, DNS, and IP routing
• Experience with computer hardware support and phone system maintenance
• Ability to manage support tickets, communicate clearly, and work independently under pressure
• A proactive, analytical mindset with strong attention to detail
  
  

Bonus If You Have

• Exposure to shared storage systems (e.g. NAS, SAN)
• Understanding of post production environments and media workflows
• Familiarity with post production tools and software such as Baselight, Flame, Resolve, Avid etc..
  
  

As creative workflows continue to evolve, our vision is to ensure that we remain on the cutting edge of technology, innovation and efficiency and we are committed to providing the highest level of service and quality to our clients.