Technical Support Engineer

Talentify; Bracknell; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is looking for a Technical Support Engineer who will act as a crucial resource for customer support through various communication channels. You will tackle challenging technical issues, collaborate with engineering teams for escalations, and contribute to product enhancements using your expertise in technologies such as Azure and Windows systems. Your ability to effectively communicate and manage customer experiences will be key to delivering top-tier support to business clients.

Qualifications

• Good understanding of Azure Fundamentals and Networking.
• Experience with PowerShell scripting and troubleshooting necessary.
• Technical problem-solving abilities and excellent communication skills.

Responsibilities

• Resolve complex technical issues for customers via phone, email, and web.
• Collaborate with teams to enhance product support and functionalities.
• Engage in knowledge-sharing initiatives and lead peer communities.

Skills

Understanding of Azure Fundamentals

Windows Active Directory Services

Networking skills

PowerShell scripting

Troubleshooting skills

Tools

Netmon

Wireshark

Fiddler

Job description

Job Title: Technical Support Engineer

Job Description

As a Technical Support Engineer, you will serve as a frontline technical resource for customers and partners via phone, email, or web. Your role is to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and web. When needed, you will collaborate with others to engage subject matter experts, engineering, or management. Your day-to-day job will involve providing both technical expertise and being an excellent communicator and service-oriented professional.

Responsibilities

• Own, investigate, and resolve complex technical issues for customers, acting as a trusted advisor.
• Collaborate across teams and leverage diagnostic tools and troubleshooting best practices.
• Manage escalations and create incident reports for engineering or product teams.
• Drive technical collaboration with engineering, services, and regional support teams.
• Lead or contribute to peer communities and knowledge-sharing initiatives.
• Engage with engineering and supportability teams to identify product defects and suggest improvements.
• Provide feedback based on customer engagements to enhance product functionality and supportability.
• Participate in triage and case review meetings to accelerate issue resolution and share insights.

Essential Skills

• A good understanding of technologies such as Azure Fundamentals, Azure Resource Management, Entra Collaboration Solutions, Hybrid Identity Solutions, Windows Active Directory Services, Windows Networking, and Microsoft 365 Identity and Access Management.

Additional Skills & Qualifications

• Experience with technologies like AAD Connect, DirSync, Active Directory Federation Services, Privileged Identity Management, SaaS Application Provisioning, server-side OAuth protocol libraries, troubleshooting skills in Http and basic Networking traces analysis, PowerShell scripting, and diagnostic tools such as Netmon, Wireshark, and Fiddler.
• Nice to have experience with Windows Server and Client OS, Exchange Server, SQL Server, Graph API, and Modern Authentication Protocols.

Location

Bracknell, UK

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.