Technical Support Engineer

Joinimagine; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

On-site parking

Job summary

HydraForce in Birmingham, UK seeks a technically adept advisor to support customers and internal teams. You will manage development projects for new hydraulic products, prepare cost analyses for quotations, and collaborate with engineers to craft proposals. Field support, onsite training, and compliance with ISO and PPAP will be part of the role.

Qualifications

• Degree in Engineering or equivalent/experience level.
• Experience in Off-Highway, Construction, Agricultural or Industrial hydraulic systems.
• Proficient with MS Office and experience using MRP systems.
• Experience working in a manufacturing environment is essential.
• Knowledge of the PPAP process.
• Awareness of lean manufacturing techniques.

Responsibilities

• Provide technical advice to HydraForce customers and internal departments.
• Project manage development of new products with internal teams.
• Generate full cost analyses and quotations; support sales activities.
• Collaborate with Application Engineers for customer requirements and proposals.
• Provide field support and hands-on troubleshooting of hydraulic systems.
• Deliver onsite training and assist with warranty reports as needed.

Education

Engineering degree

Tools

MRP systems

Microsoft Office

Job description

Company Description

HydraForce, operating from our purpose-built facility in Birmingham, UK, is a global designer and manufacturer of motion control systems and the world’s leading manufacturer of hydraulic cartridge valves and custom hydraulic integrated circuits, as well as electronic controls for a variety of off-highway industries
Bosch Rexroth and HydraForce bring together two world-class leaders in hydraulic motion control. By combining our strengths, we've broadened our hydraulics offering to deliver the world's highest quality hydraulic control solutions to more OEMs across the globe. Together, we are expanding the possibilities of hydraulic control technology to provide innovative and reliable solutions.

Job Description

Role purpose

To provide comprehensive technical advice and expertise to both HydraForce Customers and HydraForce Internal Departments, liaising with field based Sales personnel and internal departments to ensure the effective provision of information and advice to meet customer needs. To effectively project manage development of new products in conjunction with internal departments

Duties & responsibilities

• Review, advise and process system design requests from customers for new applications and product development.
• Support Regional Sales Managers within their customer facing activities.
• Generate full cost analysis breakdowns for accurate sales quotations. Project manage developments from inception through to end of life.
• Work with Application Engineers in developing proposals for customer requirements.
• Propose cost effective solutions to system requirements.
• Answer technical questions on hydraulic products, application of product and hydraulic systems recommendations.
• Develop, test and deliver professional reports on custom hydraulic integrated circuits to conform to customer requirements.
• Manage HIC projects from enquiry to production, including producing the prototype assembly and testing to higher level.
• Field support for installation and hands‑on trouble shooting of hydraulic integrated circuits and control systems.
• Participate in high level technical discussions at customer’s premises.
• Integrate electro-hydraulic control systems with OEM specific electronic architecture.
• Monitor and work within OEM customer’s websites to ensure project requirements / opportunities are identified and supported accurately, using company resources as required.
• Support the production departments in the generation of test controls plans.
• Provide support at overseas sales exhibitions where required.
• Provide onsite training on HydraForce hydraulic and software products.
• Provide support for warranty returns inclusive of delivering reports.
• Identify, interpret and implement ISO and customer specifications / requirements.

Qualifications

• Degree educated in Engineering or qualified by relevant experience.
• Proven experience of Off-Highway, Construction, Agricultural and Industrial hydraulic systems
• Computer literate, with sound knowledge of Microsoft packages and experienced in use of MRP systems.
• Experience of working within a manufacturing environment essential.
• Knowledge of the PPAP process.
• Awareness of lean manufacturing techniques

Additional Information

Why Bosch Rexroth?

We offer a wide variety of interesting and challenging tasks. Flexible work-time options, benefits and services, employee discounts, various sports and health opportunities, on-site parking, room for creativity.

You will be required to evidence your right to work in the UK, as we are unable to sponsor the employment of international workers in this role.