Technical Support Associate (Computer Networking)

TN United Kingdom; United Kingdom; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a proactive Technical Support Associate to join their team. This role involves providing online demonstrations and training on cutting-edge networking appliances while troubleshooting customer queries effectively. You will play a crucial role in ensuring customer satisfaction by leveraging your technical expertise in firewalls and networking. The ideal candidate will possess strong communication skills and a solid understanding of network security principles. Join a dynamic team that values action and offers opportunities for professional growth in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science or related field required.
• Prior experience in technical support and networking is essential.

Responsibilities

• Conduct online demonstrations and training on WiJungle appliances.
• Troubleshoot customer queries related to networking and firewalls.
• Manage CRM system for effective service delivery.

Skills

Technical Support

Computer Networking

Firewall Troubleshooting

Customer Service

Communication Skills

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Bachelor’s degree in Networking

Tools

CRM Software

Job description

Social network you want to login/join with:

Technical Support Associate (Computer Networking), gb

Client:

Substance

Location:

gb, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c63169c4f844

Job Views:

3

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

We are looking for a proactive and customer-focused Technical Support Associate (Computer Networking) on behalf of our client. In this role, you will be responsible for providing online demonstrations and training on WiJungle appliances to channel partners and end customers. You will troubleshoot customer queries over calls and emails while managing CRM and associated support applications. This role requires strong technical expertise in firewalls, computer networking, and hotspot appliances, along with excellent communication skills to effectively assist customers.

Key Responsibilities:

• Conduct online demonstrations and training sessions for channel partners and end customers on WiJungle appliances.
• Troubleshoot and resolve customer queries related to networking and firewall configurations via calls and emails.
• Manage the CRM system and support applications to ensure smooth service delivery.
• Provide technical assistance to customers, ensuring a seamless experience with networking products.
• Maintain detailed records of customer interactions, reported issues, and troubleshooting steps.
• Collaborate with internal teams to escalate and resolve complex technical challenges.
• Stay up to date with network security trends, firewall configurations, and hotspot appliance technologies.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Networking, or a related field.
• Prior experience in technical support, networking, or firewall troubleshooting.
• Strong understanding of firewalls, hotspot appliances, and network security principles.
• Ability to handle customer queries efficiently over calls and emails.
• Experience working with CRM software is a plus.

At Substance, we value action over words. If your profile aligns with our needs, expect to hear from us within 1-2 weeks. If not, no fluff—just know we appreciate your interest and will keep you in mind for future roles where your expertise can make an impact.

Getsubstance.co Pte. Ltd. | EA License No: 24C2398