Technical Support Associate (Computer Networking)

Substance; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

An innovative company is seeking a proactive Technical Support Associate to provide exceptional customer service and technical expertise in computer networking. This role involves conducting online demonstrations and training sessions, troubleshooting customer queries, and managing CRM systems. Ideal candidates will have a strong background in firewalls, networking, and excellent communication skills. Join a dynamic team that values real connections and meaningful matches, ensuring your contributions make a significant impact in the tech industry.

Qualifications

• Proven experience in technical support with a focus on networking.
• Strong understanding of firewalls and hotspot appliances.

Responsibilities

• Conduct online demonstrations and training on WiJungle appliances.
• Troubleshoot customer queries related to networking configurations.

Skills

Computer Networking

Firewall Configuration

Technical Troubleshooting

Customer Service

CRM Management

Education

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Information Technology

Bachelor’s Degree in Networking

Tools

WiJungle Appliances

CRM Software

Job description

Technical Support Associate (Computer Networking)

Substance Greater London, England, United Kingdom

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Technical Support Associate (Computer Networking)

Substance Greater London, England, United Kingdom

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We are looking for a proactive and customer-focused Technical Support Associate (Computer Networking) on behalf of our client. In this role, you will be responsible for providing online demonstrations and training on WiJungle appliances to channel partners and end customers. You will troubleshoot customer queries over calls and emails while managing CRM and associated support applications. This role requires strong technical expertise in firewalls, computer networking, and hotspot appliances, along with excellent communication skills to effectively assist customers.

Key Responsibilities

• Conduct online demonstrations and training sessions for channel partners and end customers on WiJungle appliances.
• Troubleshoot and resolve customer queries related to networking and firewall configurations via calls and emails.
• Manage the CRM system and support applications to ensure smooth service delivery.
• Provide technical assistance to customers, ensuring a seamless experience with networking products.
• Maintain detailed records of customer interactions, reported issues, and troubleshooting steps.
• Collaborate with internal teams to escalate and resolve complex technical challenges.
• Stay up to date with network security trends, firewall configurations, and hotspot appliance technologies.
  
  

Job Competencies

• Strong communication skills (both verbal and written in English)
• Expertise in computer networking, firewalls, and hotspot appliances
• Strong logical reasoning and problem-solving skills
• Customer service and technical troubleshooting experience
• Experience managing CRM systems and support applications
  
  

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Networking, or a related field.
• Prior experience in technical support, networking, or firewall troubleshooting.
• Strong understanding of firewalls, hotspot appliances, and network security principles.
• Ability to handle customer queries efficiently over calls and emails.
• Experience working with CRM software is a plus.
  
  

Benefits

At Substance, we value action over words. If your profile aligns with our needs, expect to hear from us within 1-2 weeks. If not, no fluff—just know we appreciate your interest and will keep you in mind for future roles where your expertise can make an impact. We focus on real connections and meaningful matches, ensuring the right opportunity finds you at the right time.

Getsubstance.co Pte. Ltd. | EA License No: 24C2398

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Research Services

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