Technical Support Associate (Computer Networking)

Substance; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Substance is seeking a proactive Technical Support Associate to provide training and troubleshooting for WiJungle appliances. The role entails online demonstration sessions and responding to customer inquiries, requiring strong technical expertise in computer networking and exceptional communication skills. If you meet these qualifications, expect to hear from us within weeks.

Qualifications

• Technical support experience in networking or firewall troubleshooting.
• Strong understanding of firewalls and network security principles.
• Experience handling customer queries efficiently.

Responsibilities

• Conduct online demonstrations and training on WiJungle appliances.
• Troubleshoot customer queries related to networking and firewalls.
• Manage CRM systems to ensure smooth service delivery.

Skills

Technical troubleshooting

Customer service

Logical reasoning

Problem-solving

Communication

Education

Bachelor’s degree in Computer Science or related field

Tools

CRM systems

Job description

Social network you want to login/join with:

Technical Support Associate (Computer Networking), gb

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Client:

Substance

Location:

gb, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c63169c4f844

Job Views:

54

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

We are looking for a proactive and customer-focused Technical Support Associate (Computer Networking) on behalf of our client. In this role, you will be responsible for providing online demonstrations and training on WiJungle appliances to channel partners and end customers. You will troubleshoot customer queries over calls and emails while managing CRM and associated support applications. This role requires strong technical expertise in firewalls, computer networking, and hotspot appliances, along with excellent communication skills to effectively assist customers.

Key Responsibilities:

• Conduct online demonstrations and training sessions for channel partners and end customers on WiJungle appliances.
• Troubleshoot and resolve customer queries related to networking and firewall configurations via calls and emails.
• Manage the CRM system and support applications to ensure smooth service delivery.
• Provide technical assistance to customers, ensuring a seamless experience with networking products.
• Maintain detailed records of customer interactions, reported issues, and troubleshooting steps.
• Collaborate with internal teams to escalate and resolve complex technical challenges.
• Stay up to date with network security trends, firewall configurations, and hotspot appliance technologies.
• Strong communication skills (both verbal and written in English)
• Expertise in computer networking, firewalls, and hotspot appliances
• Strong logical reasoning and problem-solving skills
• Customer service and technical troubleshooting experience
• Experience managing CRM systems and support applications

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Networking, or a related field.
• Prior experience in technical support, networking, or firewall troubleshooting.
• Strong understanding of firewalls, hotspot appliances, and network security principles.
• Ability to handle customer queries efficiently over calls and emails.
• Experience working with CRM software is a plus.

At Substance, we value action over words. If your profile aligns with our needs, expect to hear from us within 1-2 weeks. If not, no fluff—just know we appreciate your interest and will keep you in mind for future roles where your expertise can make an impact. We focus on real connections and meaningful matches, ensuring the right opportunity finds you at the right time.

Getsubstance.co Pte. Ltd. | EA License No: 24C2398