Technical Support Analyst – XFDW Digital Services

School Result; Greater London; On-site; GBP 39,600 - 48,400; Full time

Benefits offered by this job

Company events

Free fitness classes

Job summary

School Result is hiring a Technical Support Analyst to provide expert assistance in troubleshooting IT issues and maintaining smooth IT operations. This role involves support across Windows, macOS, and Linux platforms, ensuring effective network functionalities.

The ideal candidate has proven experience in IT support, strong technical skills, and excellent communication abilities. Benefits include company events and fitness classes.

Qualifications

• Proven experience in technical support or IT support roles.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Excellent communication skills with a customer-focused approach.

Responsibilities

• Provide technical support via help desk channels for hardware and software issues.
• Troubleshoot problems across Windows, macOS, and Linux platforms.
• Resolve LAN, VPN, and firewall connectivity issues.

Skills

Technical support experience

Knowledge of Windows, macOS, and Linux

Communication skills

Hardware maintenance

Education

Relevant certifications (Cisco CCNA, CompTIA, ITIL)

Tools

BMC Remedy

ServiceNow

Jira

Job description

Technical Support Analyst – XFDW Digital Services

XFDW Digital Services is seeking a dedicated Technical Support Analyst to provide expert assistance to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of IT systems. This role offers an excellent opportunity to utilise technical expertise in a dynamic environment while supporting a wide range of operating systems and network configurations.

• Job Title: Technical Support Analyst
• Employer: XFDW Digital Services
• Location: 25 Canada Square, London E14
• Pay: £44,000 per year
• Job Type: Full-Time
• Contract Type: Permanent
• Closing Date: Not specified (apply promptly)

Job Summary

The Technical Support Analyst will deliver first- and second-line support, resolve hardware and software issues, and maintain IT systems across Windows, macOS, and Linux environments. The role requires strong troubleshooting skills, networking knowledge, and the ability to manage multiple priorities independently.

Key Responsibilities

• Provide technical support via help desk channels for hardware, software, and network issues
• Troubleshoot problems across Windows, macOS, and Linux platforms
• Resolve LAN, VPN, and firewall connectivity issues
• Install, configure, and maintain desktop hardware and peripherals
• Manage tickets using BMC Remedy, ServiceNow, or Jira
• Assist with network troubleshooting (LAN setups, switches, routers, wireless access points)
• Collaborate with IT teams to elevate complex problems
• Maintain documentation of issues and solutions to improve support processes
• Communicate technical information clearly and professionally to end-users

Candidate Requirements

• Proven experience in technical support or IT support roles
• Strong knowledge of Windows, macOS, and Linux operating systems
• Familiarity with LAN, VPNs, firewalls, and related security measures
• Experience with Microsoft Office applications and hardware maintenance
• Proficiency in ticketing systems (BMC Remedy, ServiceNow, Jira)
• Excellent communication skills with a customer-focused approach
• Ability to work independently while managing multiple priorities
• Relevant certifications (Cisco CCNA, CompTIA, ITIL) desirable but not essential

Benefits

• Company events
• Free fitness classes

Application Process

Applications must be submitted directly to XFDW Digital Services.

• Prepare your CV highlighting IT support, networking, and troubleshooting experience.
• Apply via the job posting or XFDW Digital Services recruitment channels.