Technical Support Analyst

JR United Kingdom; Kingston upon Hull; On-site; GBP 55,000 - 65,000; Full time

Job summary

A dynamic global insurance company in Kingston upon Hull is seeking a 3rd Line Technical Support Analyst to join their collaborative team. The ideal candidate will possess extensive IT support experience with a solid understanding of Microsoft Azure environments, network troubleshooting, and a commitment to improving system performance. The position offers a competitive salary and a comprehensive benefits package, including generous annual leave and pension contributions.

Benefits

25 days annual leave, with option to buy 5 more

Pension contributions up to 14%

Private medical and dental cover

Flex Fund (£1,000)

Electric Car Scheme

Study Support

Season Ticket Loan

Volunteering days

Qualifications

• Experience in IT support role, preferably in financial services or insurance.
• Familiarity with network tools and protocols like DNS and DHCP.
• Strong knowledge of remote desktop tools and support desk software.

Responsibilities

• Provide 3rd line technical support and resolve complex issues.
• Document processes and promote best practices for the IT team.
• Support end-users via phone, email, and in person.

Skills

Technical support

Network troubleshooting

Microsoft Azure

Windows

Mac OS

Documentation

Job description

Social network you want to login/join with:

Technical Support Analyst, Kingston upon Hull, East Yorkshire

Client:

Spencer Scott - Technology Recruitment

Location:

Kingston upon Hull, East Yorkshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

We are seeking a highly skilled 3rd Line Technical Support Analyst to join a well-established global London Market Insurance Company.

Working within a small and collaborative UK team, the ideal candidate will have experience supporting environments with Microsoft, Insurance, and Azure Services. Responsibilities include providing support from VIP and executive support to AV support for Microsoft conference rooms.

Responsibilities:

• Provide 3rd line technical support, resolve complex issues, and collaborate with IT teams to improve system performance.
• Document processes and promote best practices across the infrastructure team.
• Resolve escalated issues from 1st and 2nd line engineers.
• Support end-users via phone, email, and in person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and peripherals.

Skills & Requirements:

• Experience in a similar IT support role, preferably within financial services or insurance.
• Experience with Microsoft Azure environments.
• Knowledge of network troubleshooting (switches, routers, firewalls).
• Familiarity with DNS, DHCP, Group Policy.
• Strong knowledge of Windows and Mac OS, remote desktop tools, and support desk software.

This role offers an annual salary up to £65,000, 25 days of core annual leave (with the option to buy up to 5 additional days), pension contributions up to 14%, private medical and dental cover for employees and dependents, and additional benefits such as a Flex Fund (£1,000), Electric Car Scheme, Study Support, Season Ticket Loan, and volunteering days.

If you're interested in this 3rd Line Technical Support Analyst position, please click the APPLY button, and a Spencer Scott representative will contact you.

Spencer Scott Ltd is an equal opportunity recruitment agency committed to creating inclusive working environments, celebrating diversity, and not discriminating based on race, religion, gender, or other protected characteristics.