Senior/Lead IT Support Analyst - Law Firm

JR United Kingdom; Kingston upon Hull; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A law firm in Kingston upon Hull is seeking a Senior/Lead IT Support Analyst to provide specialized support and lead a local team. The successful candidate will have over 10 years of IT experience, with a minimum of 3 years in a law firm environment. This hybrid role involves mentoring team members and directly resolving complex technical issues.

Qualifications

• 10+ years of IT support experience required.
• 3+ years of experience in a law firm is essential.

Responsibilities

• Provide support for complex desktop/laptop systems.
• Use advanced troubleshooting techniques for rapid issue resolution.
• Lead local team activities and support management.

Skills

Technical support for O365

Active Directory (AD)

Azure

Intune

iManage

Bighand

Intapp

SCCM

Avaya

Network protocols

Apple/Android mobile devices

Job description

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Senior/Lead IT Support Analyst - Law Firm, Kingston upon Hull, East Yorkshire

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Client:

Location:

Kingston upon Hull, East Yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role.

Job Responsibilities

• This position reports to a Regional IT Director or IT Manager and provides support of desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
• You will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provides back-up support to the Regional IT Director and/or IT Manager.
• Coordinates the desktop-support-related activities of team members and serves as the back-up to the Regional IT Director and/or IT Manager as needed
• Mentors and trains other team members, actively sharing knowledge and best practices, as needed and assigned
• Actively participates in and occasionally leads (including testing and documentation) software pre-pilots, pilots and roll-outs
• Performs detailed problem analysis and documents issues and resolutions related to software or network situations and works with software and hardware engineers when the issue needs to be escalated

Skills Required

• 10 years+ in IT Support experience, 3 years+ within a law firm is Essential.
• Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices & Network protocols.

This role offers hybrid working - 2 days WFH.