Technical Support Analyst

JR United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global technology brand is seeking a proactive Business Support Analyst in London. This role involves acting as a key contact for business user queries, coordinating support across functions, and leveraging 1-2 years of relevant experience. Join a collaborative team environment focused on process improvement and operational support.

Benefits

Collaborative tech-forward environment

Supportive and experienced team

Qualifications

• 1-2 years of experience in Hybris Admin or IT Support role.
• Hands-on experience in operational support or system/process coordination roles.
• Exposure to CRM, ERP, or other business systems is a plus.

Responsibilities

• Act as the first point of contact for business user queries and system issues.
• Support data integrity, user acceptance testing (UAT), and reporting tasks.
• Coordinate daily operational support across multiple business functions.

Skills

Organizational skills

Problem-solving

Communication

Adaptability

Tools

Hybris (SAP Commerce Cloud)

CRM

ERP

Job description

Social network you want to login/join with:

The Change Partners - Global talent specialists for a connected world

Location:

london, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

col-wide

Job Description:

We’re looking for a proactive and detail-driven Business Support Analyst to join a leading Global technology brand. This is an excellent opportunity for someone who thrives in fast-paced environments and has a genuine interest in business operations, process improvement, and delivering results.

What you’ll be doing:

• Acting as the first point of contact for business user queries and system issues, with ownership from intake to resolution
• Coordinating daily operational support across multiple business functions, including sales, finance, and marketing
• Collaborating with cross-functional teams to troubleshoot issues, implement quick fixes, and escalate where needed
• Supporting data integrity, user acceptance testing (UAT), and reporting tasks
• Ensuring smooth communication flow and timely updates to stakeholders

What we’re looking for:

• 1–2 years of experience in Hybris (SAP Commerce Cloud) Admin, or IT Support role.
• Strong organisational skills and a structured, methodical approach to problem-solving
• Ability to prioritise effectively and adapt quickly when requirements change
• A natural communicator who’s confident working with both technical teams and business users
• Hands-on experience in operational support or system/process coordination roles
• Exposure to CRM, ERP, or other business systems is a plus

Why this role:

• Join a supportive and experienced team with clear goals and strong leadership
• Work in a collaborative, tech-forward environment that values insight and initiative
• Immediate impact: Your work will directly support key business functions and decision-making

This is a role for someone who enjoys getting stuck in, spotting opportunities to improve how things work, and making sure users get the support they need, on time and with care.

Please note this role doesn't offer sponsorship