Technical Support Analyst

JR United Kingdom; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading mortgage broker as a Technology Support Analyst where you'll provide top-notch technical support to colleagues and play a critical role in problem resolution. Enjoy a hybrid working environment, competitive benefits, and opportunities for professional growth with a company that values diversity and inclusion.

Benefits

Starting holiday entitlement of 25 days

Day off on your birthday

Comprehensive benefits and employee support programmes

Qualifications

• Experience in 1st line support with knowledge of emerging technologies.
• Good understanding of security practices and data protection.
• Ability to resolve IT issues quickly.

Responsibilities

• Provide technical support across the business and manage IT systems.
• Assist users with sudden technical issues and escalate as needed.
• Maintain technical skills and support around 1000 users.

Skills

Problem Solving

Communication

Resourcefulness

Education

ITIL certification

Background in 1st line support

Tools

ITSM tooling

Job description

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Hybrid Working – Bath office based with some remote working

Fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage and protection broker with over 160 awards to its name.

Join us and you’ll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From ‘The Extra Mile’ colleague nominations – recognising those who go above and beyond, your birthday off and our fabulous Perkbox membership and much more, this is a place that really gives back on the effort you put in.

Right now, we’re looking to recruit a Technology Support Analyst, to jump in with providing top quality technical support across the business and keep our colleagues free from tech faults.

The Role

Working as part of our Service Desk Team, you’ll be L&C’s first contact for all our colleagues’ technical support needs. By assisting and sharing your knowledge you’ll ensure our end users are not adversely affected by technical issues. Using various media or in person, requests for help will be answered promptly and professionally, and will be escalated to resolve issues where necessary.

Working closely within your team and Senior Management stakeholders, you’ll take ownership of problems through to resolution promptly and professionally. By maintaining a technical skill set that keeps pace with the changing environment you will help support around 1000 users, many of which work remotely. You’ll be organised and motivated to take responsibility for:

• Microsoft Active Directory
• Printer management
• Anti-virus software management
• Supporting Windows 7, Windows 10 (inc. installing, deploying and supporting, NTFS and share permissions)
• Providing assistance with Microsoft Office
• LAN Networking (Patching network connections, setting up PC’s, network troubleshooting
• Secure desktops (Bitlocker and other encryption technologies)
• Supporting thin client devices, Citrix XenDesktop and Azure VM’s
• Helping maintain the service levels of IT Help Desk
• Supporting and liaising with third party software vendors for installed software
• Providing assistance to IT Infrastructure and IT Development Teams

About You

If you have a background in 1st line support and an understanding of current and emerging technologies, you’ll fit straight in to our experienced IT team.

Good communication skills are essential, along with your understanding of the end users’ requirements. Your resourcefulness, problem solving and good decision making skills will enable you to resolve IT issues quickly.

With personal drive to help colleagues you will also assist with identifying risks, issues and constraints; whilst working closely with your team and stakeholders to support the requirements of L&C. Due to our strict regulations, you’ll ideally need a good knowledge of security practices and data protection guidelines to help ensure we are always remaining compliant. You may also hold a ITIL certification and have prior knowledge and usage of ITSM tooling, but we will provide full training and support where needed to upskill.

Working at L&C means being part of an environment of respect and equality. We care about our customers, but our employees are what make the magic happen. We’re always ready to listen and do what we can to make L&C even better for those receiving and providing our services. Working with us means being part of an environment of respect and equity. The standard of training is as high as it can be, so that the service you’re able to deliver is at the same level. What you do with it and where you take your role from there is up to you – because there are ample opportunities to flourish and progress.

As an employee of L&C, you’ll get:

• A starting holiday entitlement of 25 days
• The challenges and opportunities that make us develop professionally & personally
• Being part of a respectful working environment
• Having a day off on your birthday and if you move house
• Comprehensive benefits and employee support programmes
• Opportunities to come and celebrate at our company wide social events and much more!

At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.