Senior Technical Support Analyst x 2 - Bristol - New (REFBJ21)

JR United Kingdom; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading organization in its field seeks two Senior Technical Support Analysts in Bristol due to growth. The role involves supporting clients with IT issues, troubleshooting networks, and proactively maintaining client networks. The successful candidates will be organized, have excellent communication skills, and a passion for learning with a comprehensive training package offered.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support is required.
• Punctual and has excellent communication skills.
• Enthusiastic to learn and develop skills.

Responsibilities

• Support clients and ensure ticketing process is followed.
• Diagnose support cases with team assistance.
• Engage in technical projects and deliver onsite time.

Skills

IT support

Troubleshooting

Communication

Network knowledge

Firewall troubleshooting

Tools

Azure

AWS

Job description

Social network you want to login/join with:

Senior Technical Support Analyst x 2 - Bristol - New (REFBJ21), Bristol

Client:

RedRock Resourcing

Location:

Bristol, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Senior Technical Support Analyst x 2 - Bristol - New (REFBJ21)

A high-profile organisation—recognised as the leader in its field—requires a number of Senior Technical Support Analysts due to continued growth.

Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!