Technical support analyst

Catchwork; Birmingham; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Mills & Reeve in Birmingham is seeking an IT professional to deliver high-quality IT infrastructure and cyber security support across the firm’s multi-office environment.

You will support, maintain, and enhance infrastructure and security services, troubleshoot issues, and communicate clearly while collaborating with colleagues across sites. Travel between offices may be required to meet business needs.

Qualifications

• Good working knowledge of IS infrastructure (hardware, databases, operating systems and networks).
• Experience with Cyber Security monitoring products (e.g., Windows Defender, SIEM).
• Familiar with Microsoft 365, document management systems and related business tools.

Responsibilities

• Deliver IT infrastructure and cyber security support across a multi-office environment.
• Support, maintain and enhance IT services; troubleshoot and resolve issues.
• Collaborate with IT colleagues and travel between offices as required.

Skills

IT infrastructure

Cyber security

Networking concepts

Microsoft 365

First and second-line support

Multi-office environment

Cloud platforms

Documentation

Problem solving

Tools

Windows Defender

SIEM technologies

Microsoft 365

Job description

We have an excellent opportunity for an IT professional to join our Birmingham office to deliver highâquality IT infrastructure and cyber security support across the firm.

The role

We have an excellent opportunity for an IT professional to join our Birmingham office to deliver highâquality IT infrastructure and cyber security support across the firm.

The role

We're looking for a skilled and proactive IT professional to play a key role in supporting, maintaining, and enhancing our infrastructure and cyber security services across a multiâoffice environment. If you thrive on solving problems, communicating clearly, and working collaboratively, then read on to find out more.

Clients
Effectively plans and manages own workload, adapts to new information, and solves problems by identifying information gaps. Delivers confident presentations to all audiences and maintains strong, inclusive relationships with users. Keeps user needs central to decisions and is willing to travel between offices when required.

Leadership
Takes ownership of issues, works within clear accountability structures, and provides guidance and supervision to less experienced colleagues. Leads and delivers IT infrastructure projects with a collaborative mindset.

Business Management
Proactively monitors and supports cyber security tools and IT infrastructure, including installation, configuration, troubleshooting, and administration. Ensures system performance, secure device management, reliable backups, accurate asset records, and effective cloud and onpremise operations.

Technical Excellence
Creates accurate technical documentation, provides escalation support, and bridges communication between Service Desk and Technical Services. Demonstrates solid networking knowledge, broad IT awareness, strong analytical skills, and the ability to quickly learn new technologies. Communicates effectively, solves complex problems, and manages technical projects in a multiâoffice environment.

The person

• Good working knowledge of IS infrastructure (hardware, databases, operating systems and networks – WiFi and WAN, Cloud platforms).
• Experience and exposure to Cyber Security monitoring products eg. Windows Defender or SIEM technologies
• Experienced in the systems to support business functions or processes, eg Microsoft 365, document production / document management systems, practice management system.
• Familiar with networking concepts
• Proficient in the role of first and second-line user support.
• Familiar with concepts and practices required to implement effective IT solutions.
• Experienced in working in supporting a multi-office environment. Working with IT colleagues on all sites.

It is essential that you read the full job description below detailing full responsibilities & required person specification for this role.

The benefits

As you'd expect, we offer a competitive salary and a wide range of benefits.

Pre employment screening

If we offer you a role, we will conduct comprehensive pre-employment screening. This screening will include, but is not limited to, a basic DBS, verification of your right to work, a three year employment history and a self-declaration to assess your character and suitability for the role. Full details of our pre-screening employment process are available upon request.

Mills & Reeve is centred on achieving more for clients, their businesses and the wider communities we serve. Our clients and their industries benefit from our knowledge and learning, and receive consistent experiences with no surprises. We tell them what they need to know when they need to know it.

We build personal relationships, with advice individually tailored to individual need. And if clients need things we don't offer, we draw on our network to give recommendations. Our 1,450 plus people and over 850 lawyers share one vision – achieving more for clients.

By joining Mills & Reeve, you'll have the chance to build your skills and experience within a firm that's not only ranked in the top 50 UK law firms, but also one that truly values their people. We're also ranked in The Sunday Times Best Places to Work list, and have been awarded Platinum Investors in People. Our mantra is “Achieve more. Together.”, which we feel embodies our purpose and is more than just a catchphrase!

Our values

Our values are the principles that help us fulfil our purpose. Our people shaped them and live them every day.

• We're ambitious - We aim high, we embrace new ideas and we're passionate about our work
• We're open - We communicate openly and honestly to build trust, and we do what's right
• We care - We're committed to each other, our clients, our communities and the planet
• We collaborate - We're easy to work with, we offer help willingly and we get things done – together

And finally

Everyone at Mills & Reeve brings a unique perspective and ideas to the team and we do everything we can to help each person to thrive. We're committed to providing an inclusive and supportive working environment, are happy to consider flexible working arrangements, and want to achieve the right balance for both our people and the firm. We encourage everyone to ask if they feel they need any workplace adjustments, and will do our best to support with these.