Technical Support Analyst

RELX; Barry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in risk solutions, RELX is seeking a Technical Support Analyst in The Vale Of Glamorgan. This role involves providing post-sale technical support, troubleshooting, and managing incidents efficiently while ensuring excellent customer service. Ideal for motivated candidates seeking to develop technical expertise.

Qualifications

• Excellent customer service and relationship skills.
• Strong written and verbal communication skills.
• Self-motivated with problem-solving skills.
• Experience in the Regulated Services industry.

Responsibilities

• Providing technical support via phone, email, and chat.
• Managing incident lifecycle and ensuring resolution within SLA.
• Collaborating with colleagues and updating on incident status.
• Developing technical and process documentation.
• Monitoring system performance and reporting capacity issues.

Skills

Customer service

Problem-solving

Written communication

Verbal communication

Understanding of software monitoring tools

Job description

RELX in The Vale Of Glamorgan, Wales, United Kingdom

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RELX in The Vale Of Glamorgan, Wales, United Kingdom

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Technical Customer Support Analyst I

Do you enjoy troubleshooting and resolving customer technical problems quickly?

About The Business

LexisNexis Risk Solutions is the essential partner in risk assessment. We offer solutions that help businesses drive revenue, improve operational efficiency, and enhance customer experience. Our expertise includes Anti-Money Laundering, Identity Verification, Fraud and Credit Risk mitigation, and Customer Data Management. Learn more at https://risk.lexisnexis.com.

About The Role

As a Technical Customer Support Analyst, you will provide post-sale technical support, including installation, troubleshooting, and maintenance of products and services. Responsibilities include:

• Providing technical support via phone, email, and chat.
• Managing incident lifecycle and ensuring resolution within SLA.
• Collaborating with colleagues and updating on incident status.
• Developing technical and process documentation.
• Gaining product knowledge to become a Subject Matter Expert.
• Identifying process improvements.
• Monitoring system performance and reporting capacity issues.
• Participating in out-of-hours support as needed.

Requirements

• Excellent customer service and relationship skills.
• Understanding of software monitoring tools.
• Strong written and verbal communication skills.
• Self-motivated with problem-solving skills.
• Experience in the Regulated Services industry.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Information, and Media

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