Technical Support Advisor - Diageo

TN United Kingdom; Thame; Hybrid; GBP 25,000; Full time

Job summary

An established industry player is seeking a Technical Support Advisor in Thame. In this role, you will handle customer inquiries, troubleshoot technical issues, and collaborate with engineers to enhance your skills. This position offers a hybrid work model, ongoing training, and a comprehensive benefits package, including a competitive salary and pension plan. If you're passionate about customer service and eager to develop your technical expertise, this is the perfect opportunity for you.

Benefits

Paid Holidays

Company Pension

Well-being Support

Skill Development

Referral Program

Qualifications

• Must be aged 18+ with fluency in English.
• Strong communication and customer service skills are essential.

Responsibilities

• Handle customer inquiries with professionalism and empathy.
• Diagnose and resolve technical issues remotely.

Skills

Fluency in English

Strong Communication Skills

Customer Focus

Organisational Skills

Technical Proficiency

Problem-Solver

Tools

Microsoft Office Suite

Job description

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Technical Support Advisor - Diageo, Thame

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Client:

CPM International

Location:

Thame, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ca161d7993f1

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Who We Are

CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

Our Client

Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.

What’s your Mission?

• Handle Customer Inquiries: Proactively address all customer inquiries, including complex technical issues, with professionalism, empathy, and a focus on exceeding customer expectations.
• Technical Troubleshooting: Accurately diagnose and resolve technical faults remotely (phone/email) utilizing strong problem-solving and technical skills.
• Guinness Accreditation: Participate in the Guinness accreditation program to become a certified product and technical expert.
• Field & Office Collaboration: Collaborate closely with Diageo Engineers in both field and office settings to gain hands-on experience, enhance technical knowledge, and develop a comprehensive understanding of bar and cellar operations.
• Skill Enhancement: Actively participate in internal and external training sessions to enhance customer service skills, technical knowledge, and industry best practices.
• Industry Knowledge: Stay abreast of evolving industry trends and technologies to maintain expertise and provide the best possible support.

Requirements

Your Experience, Our Future

• Applicants: must be aged 18+
• Language Skills: Fluency in English (written and spoken).
• Strong Communication Skills: Confident phone and digital communication, active listening, and the ability to articulate complex information clearly.
• Customer Focus: A passion for providing exceptional customer service, going the extra mile to resolve issues and exceed expectations.
• Organisational Skills: Meticulous attention to detail, strong time management, and the ability to prioritise tasks effectively.
• Technical Proficiency: Basic computer literacy, including proficiency in Microsoft Office Suite. Previous bar experience is a plus.
• Team Player: A collaborative approach, working effectively with colleagues to achieve shared goals.
• Problem-Solver: A proactive mindset, identifying and resolving issues efficiently.

Your Benefits Package

• Start Date: April 2025
• Contract: Permanent
• Hours: 37.5
• Work Schedule: Monday-Sunday. Rotating shifts to be worked between 8am & 6pm with rotational weekends
• Salary: £24,500.00 gross per year
• Paid Holidays: 22 days per year
• Work Model: Hybrid, 2 office days per week / 3 days working from home
• Training: 2 weeks from the office
• Office Location: Thame
• Career Growth: Ongoing training and development.
• Well-being Support: Confidential counselling and resources.
• Company Pension: Plan to help you save for retirement.
• Skill Development: LinkedIn learning and certifications.
• Referral Program: Bring a friend and get a referral bonus.