Technical Support Advisor - Newbury, Berkshire

CSL Group; Newbury; On-site; GBP 23,000 - 26,000; Full time

Job summary

CSL Group in Newbury is seeking a proactive Customer Service Help Desk agent to handle calls and emails, diagnose issues, and provide accurate product information in a busy office.

You will liaise with mobile network providers and support internal and external teams, delivering fast, friendly service and accepting out-of-hours on-call duties as required.

Qualifications

• Excellent written and verbal communication.
• Ability to diagnose and assist in a busy support environment.
• 5 GCSEs (or equivalent) at grade A-C including Maths, English and Science.
• PC literate, including Word, Excel, E-mail.

Responsibilities

• Handling inbound and outbound calls.
• Liaising with mobile network providers.
• Assisting with sales team queries.
• Creating support tickets and follow up.

Skills

Communication skills

Troubleshooting

PC literacy

Education

GCSEs (Maths, English, Science)

Tools

Word

Excel

Email

Job description

• We are a leading international critical IoT connectivity expert provider specialising in sectors including Building & Security, Healthcare & Telecare, Infrastructure, Retail & Hospitality, and Transport & Logistics.
• We are a rapidly growing, private equity-backed company with an international presence, operating across the UK, Ireland, the Nordics, Benelux, Spain, and North America.
• We have completed 7 acquisitions, with each acquired business adding further expertise and scale to our market-leading propositions.
• We have over 30 years of experience and now operate over 3 million active IoT connections around the world.
• We now have over 270 employees within the Group – and this is growing all the time.
• We are ranked 10th in the 2025 UK’s Best Workplaces™ by Great Place To Work®
• Our high performing team is renowned for delivering leading solutions and services, backed up by world-class customer support across markets that demand nothing less than absolute certainty.
• Our products and solutions have won over 20 awards across a range of industries.

Who Are CSL Looking For?

You may have experience in customer support/customer services or alternatively you may have been working in an electronics environment fault finding or repairing equipment. In either case you should be energetic, keen to learn using your own initiative and be able to work well with others with a positive approach at all times. Above all, this role requires individual with a passion to provide excellent service often working under pressure in a busy office environment.

The Role:

Working within the customer service help desk environment, this role will involve handling inbound calls and emails to assist customers with a variety of product related questions or issues. Additionally, you will be required to liaise with mobile network providers to diagnose connectivity issues. You will also provide customer service support for our internal and external teams. Dealing with product questions / issues or investigations as needed.

This role also requires you to be part of an out of hours, on call rota which allows our customers to gain emergency support outside of usual office hours

Duties & Responsibilities:

This role will encompass a range of responsibilities including but not limited to:

• Handling inbound and outbound calls
• Liaising with mobile network providers
• Assisting with sales team queries
• Creating support tickets and follow up

Key Skills & Qualifications Sought:

• Excellent communication skills both written and verbal.
• Ability to understand, diagnose and assist in a busy support environment
• 5 GCSEs (or equivalent) at grade A-C including Maths, English and Science
• PC Literate, including Word, Excel, E- Mail.