Technical Support Advisor

Virtual Bridges, Inc.; Belfast; Remote; GBP 27,000 - 32,000; Full time

Job summary

A leading company in IT System Training and Support is seeking a Technical Support Advisor in Belfast. This role involves providing exceptional service to merchants and partners, handling inbound calls for technical support related to credit card processing. The position offers home working flexibility with evening shifts and a competitive salary starting at £27,000 per annum, along with additional benefits.

Benefits

Twice-yearly bonuses

£60 monthly broadband allowance

Qualifications

• Prior experience in technical support.
• Ability to work independently and in a team.
• Strong attention to detail.

Responsibilities

• Provide client support via email and telephone.
• Process technical inquiries and orders accurately.
• Coach customers to become product experts.

Skills

Communication skills

Technical support

Problem-solving

Tools

Microsoft Outlook

Word

Excel

Job description

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Join to apply for the Technical Support Advisor role at Virtual Bridges

Brook Street Recruitment is working on behalf of our client in Belfast who is looking to recruit a home working Technical Support Agent - role will involve working evening shifts

PLEASE NOTE THAT ALTHOUGH THIS IS A WORKING FROM HOME ROLE APPLICANTS WILL BE EXPECTED TO INTERVIEW ON SITE AND TRAIN ON SITE - IF YOU ARE NOT RESIDENT IN NORTHERN IRELAND PLEASE DO NOT APPLY FOR THIS ROLE

Job Purpose

This role is to take inbound calls and to provide exceptional service to merchants, partners, and resellers. The merchants and partners will call inbound seeking technical support for terminals and gateways in credit card and ACH processing.

You will provide solutions to their challenges, bridge knowledge gaps, and proactively recommend ways they can maximise their revenue potential. You have an understanding that our merchants success is also our success.

Being able to work in a collaborative and highly motivated environment is critical. The Technical Support Advisor will have the responsibility and authority to ensure that our merchants and partners are highly satisfied with the level of service the company provides. They will have a high-level knowledge of all terminals and are responsible for training, assisting, and escalating to proper parties when needed.

Duties and Responsibilities

• Provide client support via email and telephone
• Process all technical enquiries, orders, and general administration timely and accurately
• Coach customers to be product experts so they become increasingly self-sufficient
• Taking the appropriate action to ensure customer expectations are fully delivered
• Liaising with internal teams as required
• Contribute to process improvement in technical support by identifying sources of merchant issues, recognising trends, and sharing reports with the Leads and Manager
  
  

Qualifications

• Prior experience where you can demonstrate your passion for Technical support
• Be able to work on own initiative as well as part of a team
• Strong written and oral communication skills
• Effective administration, planning and organisation skills with strong attention to detail and accuracy
• Ability to work in a fast-paced environment to provide top level customer support
• Be computer literate (Word, Excel, Microsoft Outlook)
  
  

Role will involve home working shifts between 2pm and 10pm Monday to Friday - There will be a requirement to work one Saturday per month

There are other evening shifts available and these are 4.30pm to 3am and 6.30pm to 3am

These can be discussed in the interview

Salary will start on £27k per annum

There are benefits such as twice-yearly bonuses - you will also get paid £60 per month to cover the cost of your broadband for working from home

Please send CV to Colleen Farquharson via the apply link

AGAIN - PLEASE NOTE THAT THIS JOB IS ONLY AVAILABLE TO APPLICANTS RESIDENT IN NORTHERN IRELAND !

Brook Street is acting as an Employment Agency in relation to this vacancy

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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