Technical Supervisor

CBRE; Tees Valley; Vor Ort; GBP 42.000 - 66.000; Vollzeit

Zusammenfassung

CBRE Group, Inc. is seeking a Technical Supervisor responsible for the technical delivery of the contract across a defined cluster of BT sites.

Safety is the priority, underpinning all activities, with guidance provided to colleagues and rapid response to incidents. You will work with the Area Operations Manager and Contract Support to deliver FM services, coordinating with the BU Technical Services Manager and CBRE SMEs for standards, CAFM and asset management.

Qualifikationen

• Knowledge in more than one discipline such as mechanical, electrical, public health, water and gas, with a deeper expertise in at least one backed by trade or professional qualifications.
• Clear and concise communication, ensuring understanding in all circumstances
• Customer awareness and a drive to deliver customer satisfaction
• Solid understanding of health and safety in the FM services environment and related Control of Works processes
• Teamwork and collaboration to improve service delivery
• Ability to plan, organise and execute work within timescales
• Risk awareness and applying necessary controls
• Adaptability to changing circumstances
• Drive for excellence in front line technical operations and maintenance management
• Self-motivation and development to continuously improve
• Innovative mindset to drive the improvement agenda within the Better Workplace Programme
• Reporting skills using Microsoft Office; data extraction via Tableau/SI7/PowerBI
• Good commercial awareness with financial understanding of operational services

Aufgaben

• Promote the safe delivery of all activities regardless of discipline, circumstance and location
• Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws and company policies
• Lead and supervise day-to-day FM team activities including managing absence and planning cover
• Coordinate with TSMs and Technical SMEs for standards and process alignment
• Provide first point of escalation for maintenance colleagues, including recruitment and training
• Undertake the AP role and identify other APs and CPs in the cluster
• Deliver cluster technical meetings and toolbox talks
• Oversee operations, maintenance, repairs, replacements, and general upkeep of facilities
• Investigate building faults and isolate and make safe, refer to engineers or contractors as needed
• Deliver maintenance across the cluster to BT specifications within SI7
• Manage CAFM data and asset records; optimise asset life and performance
• Coordinate with CBRE SMEs on CAFM, Fire, Water, QHSE issues
• Manage subcontractors including quality checks
• Coordinate with Procurement and Services for supplier performance
• Support peak workloads and holiday/sickness cover
• Ensure statutory compliance for planned maintenance
• Ensure on-site documentation is current
• Close out audit non-conformances
• Prioritise workloads to meet deadlines
• Contribute to maintenance budget and monitor spend
• Manage inventory of tools, materials, PPE, and equipment
• Coordinate delivery of small projects
• Review and update asset data; manage warranties and defects on handover
• Review reports and KPI validation; manage live jeopardy and SLA extensions
• Maintain professional site appearance and behaviour
• Perform other duties as required by AOM or TSM
• Escalate customer dissatisfaction to the appropriate manager
• Assist in emergency and contingency planning
• Review method statements, risk assessments, diagrams and communications
• Present and report technical information
• Prioritise team workloads to meet deadlines
• Ensure issues are reported to the AOM

Kenntnisse

Mechanical systems

Electrical systems

Public health knowledge

Health & Safety awareness

Communication

Team leadership

Ausbildung

Trade or professional qualifications

Jobbeschreibung

The role: Technical Supervisor

The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities.

The role: Technical Supervisor

The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities.

You will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to deliver the FM service. You will work closely with the BU Technical Services Manager (TSM).

Key Responsibilities Are As Follows

• Promote the safe delivery of all activities regardless of discipline, circumstance and location
• Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to
• Lead and be responsible for the day to day management and supervision of the FM colleagues including managing absence and planning cover
• Interface with the TSMs and Technical SMEs for support, standards and process alignment
• Provide first point of escalation for all maintenance colleagues, supporting with recruitment, onboarding, training and ongoing performance management of the team
• Undertake the Control of Works Authorised Person (AP) role and support identification of other relevant APs and Competent Persons (CPs) in cluster
• Deliver and coordinate cluster technical meetings and toolbox talks
• Oversee all operations, maintenance, repairs, replacements, consumables, and general upkeep of the facilities in line with contractual requirements
• Carry out and support first line investigations into building faults and isolate and make safe where necessary with subsequent referral to relevant engineer or specialist contractor through the Helpdesk
• Deliver maintenance across the Cluster to the BT Specification within the SI7 system
• Adjust local maintenance delivery to optimise asset life, enhancing system performance where feasible, whilst ensuring CAFM system data and structure retained
• Call on CBRE SMEs where required for support on CAFM, Fire, Water, QHSE issues
• Manage and coordinate subcontractors including quality checks on work undertaken
• Coordinate with Procurement and Services team to ensure supplier delivery and performance objectives are met
• Support Procurement and Services team in developing relevant new supplier relationships
• Support colleagues in delivering tasks during peak workloads and provide holiday and sickness cover
• Ensure statutory compliance for planned maintenance works
• Ensure all on-site documentation is current and complete
• Work through and document the process to close out any relevant audit non-conformances
• Work under pressure, problem solve and to use initiative when necessary
• Contribute to the development of the maintenance budget and monitor compliance with the budget
• Hold and monitor the cluster inventory of tools, materials, PPE and equipment
• Coordinate delivery of small projects
• Review asset data and manage, update and verify asset data as required
• Manage asset warranties and building defects especially at project handover
• Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required
• Observe the site rules and maintain a smart appearance, leading by example at all times
• Perform any other reasonable duties as requested by the AOM or TSM
• Be aware of any potential or existing customer dissatisfaction or circumstance and ensure that this is escalated to the appropriate manager(s) in a timely manner
• Assist in the preparation of emergency and contingency plans
• Review method statements and risk assessments, technical diagrams and communications
• Present and report technical information
• Able to prioritise workloads across the team to ensure deadlines are met
• Ensure that all issues are reported to the AOM

Person Specification

• Knowledge in more than one discipline such as mechanical, electrical, public health, water and gas, with a deeper expertise in at least one of these backed by trade or professional qualifications
• Communication- communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances
• Customer Awareness- responsive to the needs of the customer and aims to deliver customer satisfaction
• Safety - A thorough understanding of health and safety in the FM services environment and related Control of Works processes
• Teamwork- actively contributes to the team and strives to improve teams’ effectiveness through personal commitment, supporting service delivery teams in delivering excellent customer service
• Planning, Organising & Executing- able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales
• Risk Management- risk aware and applies the necessary controls
• Adaptability- is responsive and open to changing circumstance
• Drive for Excellence- a proven track record in managing front line technical operations with the ability to implement and manage complex technical maintenance and repair operations to a high standard
• Self-Motivation and Development- is confident in own ability and is motivated to deliver, using opportunities to further develop.
• Innovative- willing to really drive the innovation agenda within the Better Workplace Programme
• Reporting- the ability to produce high quality reports in Microsoft office suite, extracting relevant data from Tableau/ SI7/ PowerBI as appropriate
• Commercial- Good commercial awareness with strong financial skills related to operational services