Technical Supervisor

Manchester Arndale; Stirling; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Award winning employer

Digital learning

Retail perks

Job summary

OCS UK & Ireland is recruiting for a proactive facilities support role based in the Stirling area. The role focuses on assisting CBU Operations Managers, supporting both mechanical and electrical tasks, and delivering first-line support to the line manager with client liaison and engineer pooling to ensure smooth contract delivery.

The candidate will participate in planned preventative maintenance and reactive tasks, and may be required to work overtime to meet business needs.

Qualifications

• Excellent communication skills, written and verbal.
• Strong customer-facing abilities and professional presentation.
• Proactive and flexible team player with positive attitude.
• Ability to perform under pressure and manage changing priorities.
• Responsive to instructions and adaptable to varying tasks.
• Good organisational and planning skills to manage workload.

Responsibilities

• Assist CBU engineers to support service delivery.
• Arrange holiday and sickness cover for the CBU team.
• Produce reports for the line Manager as required.
• Update and report monthly paymech data.
• Assist commercial team with detailed quotations for extra works.
• Ensure statutory maintenance tasks are covered for all contracts.
• Participate in on-call and unsocial work when needed.
• Support asset management and mobilisations for new contracts.
• Schedule workloads and ensure timely completion of tasks.
• Mentor and develop apprentices.
• Willing to work overtime to meet business needs.

Skills

Communication skills

Customer facing

Team player

Stress management

Instruction following

Organisation

Job description

About The Role:

To assist and support the CBU Operations Managers to deliver a comprehensive service to our clients.

This will suit an individual with a strong mechanical or electrical background.

To participate in PPM & Reactive tasks within their relevant skillset as and when required.

To provide first line support to their Line Manager and liaise with clients and engineer pool to ensure smooth delivery of services across contracts.

Work Pattern

Monday to Friday 08.00 to 16.30 hours. On call optional currently one in twelve weeks. Overtime where required.

Key Responsibilities

• To provide assistance to CBU engineers where required.
• To arrange & provide holiday and sickness cover for the CBU team as required.
• Produce reports as required by their line Manager.
• Assist with the updating and reporting of the monthly paymech.
• Assist the CBU commercial team with development of detailed quotations for additional works.
• To ensure there are no gaps with regards to statutory maintenance tasks for all CBU contracts.
• Where required, participate in the on call and unsocial work requirements to support the ongoing delivery of the contract.
• To have an awareness of asset management and assist with the mobilisation of new contracts.
• Arrange workloads of engineers and ensure completion of both planned and reactive tasks in a timely manner.
• Development and mentoring of apprentices.
• Is willing to work overtime to support the needs of the business.

Essential Criteria:

• Excellent communication skills both written and verbal
• Strong customer facing skills
• Proactive and flexible team player
• Ability to react under pressure
• Has no problem receiving or delivering instructions
• Flexible approach to working hours
• Good organisational skills

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.