Technical Specialist - Cloud & Infrastructure

SCC; Birmingham; Hybrid; GBP 42,000 - 52,000; Full time

Job summary

SCC is seeking a Technical Specialist in Cloud & Infrastructure to join its UK Infrastructure Team in Birmingham. The role involves managing Windows Server environments, Active Directory, and cloud integrations, along with mentoring junior engineers. This position offers a competitive salary and extensive company benefits in a hybrid working environment.

Benefits

Large company benefits

Broad flexible benefits scheme

2 paid-for volunteering days a year

Career development opportunities

Qualifications

• Extensive experience in IT systems administration within large MSPs.
• Hands-on expertise in Windows Server (2012-2019) and virtualization platforms.
• Strong knowledge of security monitoring tools and conditional access.

Responsibilities

• Manage and maintain Windows Server environments and Active Directory.
• Oversee Azure AD Connect and ensure hybrid identity setups.
• Provide second and third-line support for IT systems.

Skills

Windows Server Administration

Active Directory Management

Virtualization

Cloud Integration

Security & Compliance

Troubleshooting

Documentation

Mentoring

Education

Microsoft Certified: Azure Administrator Associate

VMware Certified Professional (VCP)

Tools

Microsoft Azure

VMware

Microsoft Entra

ServiceNow

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role:Technical Specialist - Cloud & Infrastructure

Location: Birmingham(SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type:Permanent

Salary Package: £42,000 - £52,000plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours:9.00 am – 5.30 pm, Monday – Friday

Interview Process:2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

The role will be a Tech Specialist as part of Uk Infrastructure Team, the role will include resolving Incidents & Tasks raised by the customer through service now, planning and implementing changes to customer requirements, Liaising with TSMs, projects, and other parts of the business to carry out chargeable work for customers or other business areas.

Key responsibilities:

• Windows Server Administration: Manage and maintain Windows Server 2012 through 2019 environments, including installation, updates, and troubleshooting.
• Active Directory & Domain Management: Configure, administer, and optimize Microsoft Active Directory, including group policies, domains, and trust relationships.
• Virtualization: Deploy, manage, and maintain virtualized environments using Microsoft Hyper-V and VMware platforms.
• Cloud Integration: Oversee Azure AD Connect, ensuring synchronization and hybrid identity setups between on-premises AD and Microsoft Entra (Azure AD).
• Security & Compliance: Configure and enforce Conditional Access policies, manage endpoint security, and utilize Microsoft Security Centre for monitoring and threat prevention.
• Exchange & Collaboration Tools: Administer Microsoft Exchange (on-premises, hybrid, and cloud), as well as M365 tools, including SharePoint, OneDrive, and Teams.
• Application and Permissions Management: Ensure proper application management and permissions structures to support business needs.
• Troubleshooting: Provide second and third-line support for IT systems, ensuring timely resolution of technical issues.
• Documentation: Maintain thorough documentation of system configurations, changes, and standard operating procedures.
• Ability to mentor, coach and support a small team of engineers to achieve team goals.

Skills and experience:

• Relevant experience in IT systems administration or engineering roles within large MSPs.
• Extensive expertise in Windows Server (2012–2019) and associated technologies.
• Hands-on experience with a variety of virtualization platforms, including Hyper-V, VMware, Dell VxRail, and Azure Desktop.
• Proficiency in Microsoft Azure Connect and Microsoft Entra.
• Strong knowledge of Conditional Access, endpoint management, and security monitoring tools.
• Familiarity with Microsoft Exchange (on-premises, hybrid, and M365) as well as collaboration platforms such as SharePoint and OneDrive.
• Excellent problem-solving abilities and capacity to perform effectively under pressure.
• Highly desirable certifications, including Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP), or similar qualifications.
• Basic coaching / mentoring skills encompassing people and time management, effective communication, and mentoring/coaching of junior engineers.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC -https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC -https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life