Technical Specialist - Cloud VDI

SCC; Birmingham; Hybrid; GBP 42,000 - 52,000; Full time

Job summary

A leading company in IT transformation is seeking a Technical Specialist - Cloud VDI to join their UK Infrastructure Team in Birmingham. The role involves managing cloud technologies, providing advanced technical support, and optimizing user workspace environments. This permanent position offers a competitive salary and a hybrid working model, along with opportunities for career development and a comprehensive benefits package.

Benefits

Flexible benefits scheme

2 paid-for volunteering days a year

Career development opportunities

Qualifications

• Experience in IT systems administration or engineering roles within large MSPs.
• Hands-on experience with Windows Server (2012–2019) and associated technologies.
• Strong knowledge of Citrix environments and virtualization.

Responsibilities

• Manage cloud technologies such as Citrix Cloud and Azure Stack HCI.
• Provide second and third-line support for IT systems.
• Maintain documentation of system configurations and changes.

Skills

Virtualization

Cloud Technologies

Problem Solving

Documentation

ITIL

Education

Microsoft Certified: Azure Administrator Associate

VMware Certified Professional (VCP)

Tools

Citrix

Microsoft Active Directory

Windows Server

AppSense/Ivanti

VMware Horizon

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role:Technical Specialist - Cloud VDI

Location: Birmingham(SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type:Permanent

Salary Package: £42,000 -£52,000plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours:9.00 am – 5.30 pm, Monday – Friday

Interview Process:2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

The role will be a Tech Specialist as part of Uk Infrastructure Team supporting the Virtualised Desktop environments, the role will include resolving Incidents & Tasks raised by the customer through service now, planning and implementing changes to customer requirements, Liaising with TSMs, projects, and other parts of the business to carry out chargeable work for customers or other business areas.

Key responsibilities:

• Manage cloud technologies such as Citrix Cloud, AVD, DAAS/VMware Horizon, Azure Stack HCI, and Nerdio.
• Have advanced understanding of virtualization environments such as VMware, Microsoft Hyper-V & Microsoft Azure.
• Having advanced understanding of Active Directory inc GPO’s for desktop and profile management
• Knowledge in configuring and Manage Citrix Systems: Provide advanced technical support for Citrix environments, including Netscaler, XenApp, XenDesktop, Delivery Controllers and Profile Management.
• Optimize User Workspace Environments: Implement and support tools like AppSense/Ivanti/FSLogix for User Workspace Management to enhance user experience across virtual platforms.
• Good understanding of Microsoft server products (Windows 2012-2022).
• Troubleshooting: Provide second and third-line support for IT systems, ensuring timely resolution of technical issues.
• Documentation: Maintain thorough documentation of system configurations, changes, and standard operating procedures.
• Understanding of ITIL.
• Ability to mentor, coach and support a small team of engineers to achieve team goals.

Skills and experience:

• Relevant experience in IT systems administration or engineering roles within large MSPs.
• Extensive expertise in a variety of virtualized Desktop environments Citrix, Citrix Cloud, AVD, DAAS/VMware Horizon, Azure Stack HCI, and Nerdio.
• Hands-on experience with Windows Server (2012–2019) and associated technologies.
• Proficiency in Microsoft Active Directory for GPO’s.
• Strong knowledge of tools like AppSense/Ivanti, FsLogix, Netscaler, XenApp, XenDesktop, Delivery Controller.
• Excellent problem-solving abilities and capacity to perform effectively under pressure.
• Highly desirable certifications, including Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP), or similar qualifications.
• Basic coaching / mentoring skills encompassing people and time management, effective communication, and mentoring/coaching of junior engineers.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC -https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC -https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life