Technical Specialist and Trainer - Secure

Arcus FM Limited.; Stevenage; Hybrid; GBP 37,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

4% performance bonus

25 days leave

Pension scheme

Life Assurance

Training sponsorship

Discounts & vouchers

Job summary

Arcus FM Limited is seeking an experienced Technical Specialist & Trainer to lead on-site and field-based support for Shutters, Gates & Secure division. You will diagnose complex issues, deliver structured training, and coach engineers and managers to raise first-time fix rates and technical capability.

Key tasks include developing triage processes, creating SOPs, and contributing to quotations and safety compliance while building relationships with clients and suppliers.

Qualifications

• Hands-on experience installing, servicing, commissioning and fault-finding on automated doors, shutters, and gates.
• Full UK driving licence.
• Knowledge of BS EN 16005, BS EN 12453 and health & safety requirements.
• Experience delivering technical training, coaching or competency assessments.

Responsibilities

• Act as the senior escalation point for complex technical issues across shutters, doors, gates, barriers and access control systems.
• Provide remote and on-site diagnostic support to engineers, managers and operational teams.
• Develop and embed a consistent technical triage process to improve fault diagnosis and resolution.
• Design and deliver technical training programmes for engineers and Managing Engineers.
• Support competency assessments, coaching, mentoring and technical sign-off activities.
• Create and maintain technical guidance, SOPs, bulletins and training materials.

Skills

Electrical diagnosis

Mechanical diagnosis

Fault-finding

Training experience

Education

NVQ Level 3 / City & Guilds / HNC/HND

18th Edition qualification

DHF/ADSA certification

Teaching/assessor qualification desirable

Job description

Why Join Us

Location: Field Based (ideally within travelling distance of Stevenage)

Salary: Up to £62k + Car Allowance + Excellent Benefits

Be the Technical Authority Behind Arcus FM's Secure Solutions

We're looking for an experienced Technical Specialist & Trainer to become the go-to technical expert for our Shutters, Gates & Secure division.

This is a unique opportunity for a highly skilled engineer who enjoys solving complex technical challenges and sharing their expertise with others. You'll provide expert support across a wide range of secure access systems while developing the capability of engineers and managers through structured technical training and coaching.

If you're passionate about technical excellence, improving first-time fix rates and helping others develop their expertise, we'd love to hear from you.

What You'll Be Doing

Technical Leadership

• Act as the senior escalation point for complex technical issues across shutters, doors, gates, barriers and access control systems.
• Provide remote and on-site diagnostic support to engineers, managers and operational teams.
• Develop and embed a consistent technical triage process to improve fault diagnosis and resolution.

Training & Capability Development

• Design and deliver technical training programmes for engineers and Managing Engineers.
• Support competency assessments, coaching, mentoring and technical sign-off activities.
• Create and maintain technical guidance, SOPs, bulletins and training materials.

Improving Operational Performance

• Provide technical input into quotations, BER recommendations and scope development.
• Reduce repeat visits, callbacks and incorrect parts ordering through improved technical support.
• Analyse recurring failures and identify opportunities to improve safety, asset uptime and first-time fix performance.

Compliance & Industry Standards

• Ensure technical advice, training and procedures remain aligned to legislation, manufacturer guidance and industry standards.
• Promote safe working practices, risk assessment and compliance across all activities.
• Support the introduction of new products, technologies and service improvements.

Stakeholder Engagement

• Build strong relationships with clients, manufacturers, suppliers and operational teams.
• Produce clear technical reports and recommendations.
• Support technical recruitment, apprenticeships and talent development initiatives.

What We're Looking For

Essential

• Significant hands-on experience installing, servicing, commissioning and fault-finding on:
  • Automatic doors
  • Roller shutters
  • Industrial and high-speed doors
  • Gates and barriers
  • Loading bay equipment
  • Access control and secure systems
• Strong electrical and mechanical diagnostic expertise.
• Knowledge of relevant standards including BS EN 16005, BS EN 12453 and associated health and safety requirements.
• Experience delivering technical training, coaching or competency assessments.
• Full UK Driving Licence.

Qualifications

• Relevant engineering qualification such as NVQ Level 3, City & Guilds, BTEC, HNC/HND, DHF, ADSA or equivalent industry experience.
• Current industry certification (DHF, ADSA or equivalent).
• 18th Edition qualification desirable.
• Teaching, training or assessor qualification desirable.

Benefits include:

• Salary: £56,000 - £62,000 depending on experience
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs

Why Join Arcus?

You'll play a key role in shaping the technical capability of one of the UK's leading facilities management businesses, helping deliver safer, smarter and more effective solutions for our customers while influencing the future development of our engineering teams.