Technical Specialist

JR United Kingdom; Watford; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading company in Workforce Engagement Management is seeking a Technical Specialist to develop and deliver IT solutions through consulting. The role demands extensive experience in managing projects, engaging with clients, and delivering technical documentation. The ideal candidate will possess strong leadership and problem-solving skills, along with a Bachelor's degree in a relevant field.

Qualifications

• 5+ years experience with Aspect Workforce.
• 2+ years in Contact Center experience.
• Experience with technical writing.

Responsibilities

• Develop IT solutions through consulting project activities.
• Client interactions including project management and invoicing.
• Technical lead for projects without a full-time Architect assigned.

Skills

Technical Leadership

Client Communication

Problem Solving

Project Management

Teamwork

Education

Bachelor's degree in a relevant field

Tools

Technical Documentation

Aspect Workforce

Job description

Job Title: Technical Specialist

Location: UK, Remote

About Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic work environment where cutting-edge technology and creative problem-solving converge. Join us as we shape the future of intelligent systems.

Position Overview

As a Technical Specialist, you will develop and deliver detailed IT solutions through consulting project activities. Responsibilities include client identification through final invoicing for engagements requiring varied interpersonal and technical skills. Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment. Performance is typically evaluated based on utilization, (i.e., billable hours). Project management activities include interaction with company and client managers and cost/schedule monitoring. You may participate in sales and proposal presentations in addition to completing ongoing team account activities. Identifies additional product/services opportunities in customer organization. In addition, you may help customers in the planning and implementation with assistance in the RFP process, broad architectural considerations, budgeting, and project planning.

Ideal Experience

• Configure programs of high complexity using high-level specifications or derived logical processes in at least two or more technical platforms.
• Builds screens, windows, and reports of high complexity.
• Assists with the design of a business application prototype.
• Ensures that application design and development meet standards.
• Creates high-quality client-ready Technical Documentation.
• Critically assesses the value of new techniques and leads in their use.
• Writes for different audiences to influence both technical and business issues.
• Performs mentoring to junior team members.
• Serves as the day-to-day technical lead on projects that do not have an Architect level individual assigned full-time.
• Assists in performing project technical reviews for Aspect Quality Services projects.
• Participates in business development activities, in a technical capacity, as requested by Managing Consultants and Business Development staff.
• Understands all of Aspect Quality Services service offerings and when to appropriately use them.
• Reviews estimates developed by team members and ensures their accuracy and reliability.
• Assists in the preparation of SOWs for small to medium-sized projects.

Specialized Knowledge & Skills

• Demonstrates solid experience in understanding multiple phases of the project lifecycle as well as of application development, infrastructure, and database management, and understands the inter-relationship of tasks associated with each.
• Organizes ideas for logical presentation and acceptance.
• Is considered a thought leader in at least one of Aspect's core technologies and has demonstrated technical leadership on multiple engagements.
• Produces high-quality deliverables, under pressure and within deadlines.
• Ability to communicate complex information to team members and clients.
• Strong customer service and teamwork skills. Maintains a professional demeanor to enhance relationships.

Education and Experience

• 5+ years of experience with Aspect Workforce
• 2+ years of Contact Center experience
• Bachelor's degree in a relevant field.
• Experience with technical writing
• Ability to travel and work out-of-hours, if required (less than 25%).