Technical Specialist

JR United Kingdom; Crawley; Remote; GBP 40,000 - 65,000; Full time

Job summary

A leading company seeks a Technical Specialist to develop and deliver IT solutions. The role involves client interactions, problem identification, project management, and requires a Bachelor’s degree with significant experience in technical leadership. Join us to foster a collaborative environment leveraging state-of-the-art technology.

Qualifications

• 5+ years of experience with Aspect Workforce.
• 2+ years of Contact Center experience.
• Strong customer service and teamwork skills.

Responsibilities

• Develop and deliver IT solutions through consulting project activities.
• Conduct project management activities and monitor costs/schedules.
• Identify additional product/services opportunities within customer organizations.

Skills

Technical leadership

Customer service

Teamwork

Technical writing

Education

Bachelor's degree in a relevant field

Job description

Social network you want to login/join with:

Technical Specialist, Crawley, West Sussex

Client:

Aspect Software

Location:

Crawley, West Sussex, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Job Title: Technical Specialist

Location: UK, Remote

About Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic work environment where cutting-edge technology and creative problem-solving converge. Join us as we shape the future of intelligent systems.

Position Overview

As a Technical Specialist, you will develop and deliver detailed IT solutions through consulting project activities. Responsibilities include client identification through final invoicing for engagements requiring varied interpersonal and technical skills. Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment. Performance is typically evaluated based on utilization (billable hours). Project management activities include interaction with company and client managers and cost/schedule monitoring. You may participate in sales and proposal presentations, as well as ongoing team account activities. You will identify additional product/services opportunities within customer organizations. Additionally, you may assist in planning and implementing customer projects, including RFP processes, architectural considerations, budgeting, and project planning.

IDEAL EXPERIENCE

• Configure high-complexity programs using high-level specifications or logical processes across multiple technical platforms.
• Build screens, windows, and reports of high complexity.
• Assist with designing business application prototypes.
• Ensure application design and development meet standards.
• Create high-quality, client-ready technical documentation.
• Critically assess new techniques and lead their implementation.
• Write for diverse audiences to influence technical and business decisions.
• Mentor junior team members.
• Serve as the day-to-day technical lead on projects without a dedicated architect.
• Participate in technical reviews for Aspect Quality Services projects.
• Contribute to business development activities in a technical capacity.
• Understand all Aspect Quality Services offerings and appropriate usage.
• Review estimates by team members for accuracy.
• Assist in preparing Statements of Work (SOWs) for small to medium projects.

SPECIALIZED KNOWLEDGE & SKILLS

• Solid experience in multiple project lifecycle phases, including application development, infrastructure, and database management.
• Organize ideas for clear presentation and acceptance.
• Demonstrated technical leadership in core technologies.
• Produce high-quality deliverables under pressure and deadlines.
• Communicate complex information effectively to team members and clients.
• Strong customer service and teamwork skills with a professional demeanor.

EDUCATION AND EXPERIENCE

• 5+ years of experience with Aspect Workforce.
• 2+ years of Contact Center experience.
• Bachelor's degree in a relevant field.
• Experience with technical writing.
• Ability to travel and work out-of-hours if required (less than 25%).