Technical Specialist

JR United Kingdom; Kingston upon Hull; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading company in software development is seeking a Technical Specialist in Kingston upon Hull. The role entails developing IT solutions and managing consulting projects, requiring strong interpersonal skills and a proven track record in technical leadership. Ideal candidates will have significant experience in project management and customer service, contributing to the success of diverse IT initiatives.

Qualifications

• 5+ years of experience with Aspect Workforce.
• 2+ years of Contact Center experience.
• Strong customer service and teamwork skills.

Responsibilities

• Develop and deliver detailed IT solutions through consulting activities.
• Perform project management activities and monitor costs/schedules.
• Mentor junior team members and lead technical aspects of projects.

Skills

Technical Leadership

Client Communication

Interpersonal Skills

Documentation Skills

Problem Solving

Project Management

Education

Bachelor's degree in relevant field

Job description

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Technical Specialist, Kingston upon Hull, East Yorkshire

Client: Aspect Software

Location: Kingston upon Hull, East Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

Job Title: Technical Specialist

Location: UK, Remote

About Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic work environment where cutting-edge technology and creative problem-solving converge. Join us as we shape the future of intelligent systems.

Position Overview

As a Technical Specialist, you will develop and deliver detailed IT solutions through consulting project activities. Responsibilities include client identification through final invoicing for engagements requiring varied interpersonal and technical skills. Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment. Performance is typically evaluated based on utilization (billable hours). Project management activities include interaction with company and client managers and cost/schedule monitoring. You may participate in sales and proposal presentations in addition to completing ongoing team account activities. Identifies additional product/services opportunities in customer organizations. You may also assist customers in planning and implementation, including RFP process, architectural considerations, budgeting, and project planning.

IDEAL EXPERIENCE

• Configure programs of high complexity using high-level specifications or derived logical processes in at least two or more technical platforms.
• Build screens, windows, and reports of high complexity.
• Assist with design of a business application prototype.
• Ensure application design and development meet standards.
• Create high-quality client-ready technical documentation.
• Critically assess the value of new techniques and lead their use.
• Write for different audiences to influence both technical and business issues.
• Mentor junior team members.
• Serve as the day-to-day technical lead on projects without a full-time Architect.
• Assist in performing project technical reviews for Aspect Quality Services projects.
• Participate in business development activities in a technical capacity.
• Understand all Aspect Quality Services offerings and their appropriate use.
• Review estimates developed by team members for accuracy.
• Assist in preparing SOWs for small to medium projects.

SPECIALIZED KNOWLEDGE & SKILLS

• Solid experience in multiple project lifecycle phases, application development, infrastructure, and database management, understanding their inter-relationships.
• Organize ideas for logical presentation and acceptance.
• Considered a thought leader in at least one of Aspect's core technologies with demonstrated technical leadership.
• Produce high-quality deliverables under pressure and within deadlines.
• Communicate complex information effectively to team members and clients.
• Strong customer service and teamwork skills with a professional demeanor.

EDUCATION AND EXPERIENCE

• 5+ years of experience with Aspect Workforce
• 2+ years of Contact Center experience
• Bachelor's degree in relevant field
• Experience with technical writing
• Ability to travel and work out-of-hours, if required (less than 25%)