Technical Specialist

JR United Kingdom; Bolton; Remote; GBP 45,000 - 55,000; Full time

Job summary

A leading company in the workforce engagement management sector is looking for a Technical Specialist to join their team. This role involves developing IT solutions, managing projects, and delivering client training while utilizing advanced technical and interpersonal skills. The ideal candidate will have significant experience in application development and strong leadership abilities, working in a flexible remote environment.

Qualifications

• 5+ years experience with Aspect Workforce.
• 2+ years of Contact Center experience.
• Experience with technical writing.

Responsibilities

• Develop and deliver IT solutions through consulting project activities.
• Client identification, project management, and involvement in the RFP process.
• Mentor junior team members and lead projects technically.

Skills

Technical leadership

Client communication

Problem solving

Project management

Interpersonal skills

Education

Bachelor's degree in a relevant field

Job description

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Technical Specialist, Bolton, Greater Manchester

Client: Aspect Software

Location: Bolton, Greater Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Job Title: Technical Specialist

Location: UK, Remote

About Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic work environment where cutting-edge technology and creative problem-solving converge. Join us as we shape the future of intelligent systems.

Position Overview: As a Technical Specialist, you will develop and deliver detailed IT solutions through consulting project activities. Responsibilities include client identification through final invoicing for engagements requiring varied interpersonal and technical skills. Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment. Performance is typically evaluated based on utilization (billable hours). Project management activities include interaction with company and client managers and cost/schedule monitoring. You may participate in sales and proposal presentations and complete ongoing team account activities. You will identify additional product/services opportunities within customer organizations. You may also assist customers in planning and implementation, including support in the RFP process, architectural considerations, budgeting, and project planning.

Ideal Experience:

• Configure complex programs using high-level specifications or derived logical processes across at least two technical platforms.
• Build screens, windows, and reports of high complexity.
• Assist with designing business application prototypes.
• Ensure application design and development meet standards.
• Create high-quality, client-ready technical documentation.
• Critically assess new techniques and lead their adoption.
• Write for different audiences to influence technical and business issues.
• Mentor junior team members.
• Serve as the day-to-day technical lead on projects without a full-time architect.
• Assist in technical reviews for quality assurance.
• Participate in business development activities in a technical capacity.
• Understand all Aspect Quality Services offerings and appropriate usage.
• Review estimates for accuracy and reliability.
• Assist in preparing Statements of Work (SOWs) for small to medium projects.

Specialized Knowledge & Skills:

• Solid experience in multiple project lifecycle phases, including application development, infrastructure, and database management.
• Organize ideas for clear presentation and acceptance.
• Demonstrate technical leadership in core technologies.
• Produce high-quality deliverables under pressure and deadlines.
• Communicate complex information effectively to team members and clients.
• Strong customer service and teamwork skills with a professional demeanor.

Education and Experience:

• 5+ years of experience with Aspect Workforce
• 2+ years of Contact Center experience
• Bachelor's degree in a relevant field
• Experience with technical writing
• Ability to travel and work out-of-hours if required (less than 25%)