Technical Solutions Engineer

Sadler Recruitment Ltd; Swansea; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading customer experience tech company seeks a Technical Solutions Engineer for maternity cover in Swansea. The role involves understanding client needs, designing technical solutions, and supporting implementations. Ideal for those transitioning from development to a more business-focused role, offering a competitive salary and benefits.

Benefits

25 days annual leave (+ 8 bank holidays)

Cycle to work scheme

Employee Wellbeing programme

Life Assurance (x4)

Pension Scheme

Perkbox

Personal development opportunities

Training budget

Qualifications

• Proven experience in a customer-facing technical solutions or implementation role.
• Exceptional communication skills to explain technical concepts to non-technical stakeholders.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Act as the primary technical contact during project implementations.
• Gather and understand customer requirements.
• Implement tailored SaaS solutions to meet customer needs.

Skills

Communication

Problem Solving

Troubleshooting

Technical Support

Tools

REST APIs

SaaS

Cloud Platforms

Job description

Role: Technical Solutions Engineer

Location: Swansea (One day a week in the office in Swansea)

Duration: Maternity Cover Contract

Summary

Our client is a multi-award-winning international customer experience tech company. Their software seamlessly integrates into a client's technology stack, increasing sales conversions by 40%, reducing transaction times, and vastly improving the customer experience net promoter score.

As the Technical Solutions Engineer, you will understand client needs, document requirements, and design tailored technical solutions. The role requires knowledge of SaaS implementation, analytical and technical skills, understanding of Restful APIs and rules engines, and a desire to work in technical product support.

You will support customer implementation activities such as troubleshooting, solution design, testing, customer education, and post-implementation support.

This role could suit a developer seeking a more business-focused role, someone early in their application support career with a technical background, or an experienced implementation consultant/engineer. Future opportunities include QA, Product, and Customer Experience roles.

Remuneration package

• Maternity cover contract
• £35,000 - £45,000 per annum
• 25 days annual leave (+ 8 bank holidays)
• 5 days of unpaid leave
• Cycle to work scheme
• Employee Wellbeing programme
• Life Assurance (x4)
• Pension Scheme
• Perkbox
• Personal development opportunities
• Training budget

Responsibilities

• Act as the primary technical contact during project implementations.
• Build and maintain strong customer relationships, ensuring their technical needs are met.
• Gather and understand customer requirements.
• Implement tailored SaaS solutions to meet customer needs.
• Identify opportunities for process and workflow improvements.
• Support testing, diagnose, and resolve technical challenges during implementation.
• Manage configuration deployments during change windows and outside business hours.
• Develop and maintain technical documentation and best practices.
• Collaborate with internal teams including Sales, Product, Engineering, and Support.

Experience Needed

• Proven experience in a customer-facing technical solutions or implementation role.
• Exceptional communication skills, able to explain technical concepts to non-technical stakeholders.
• Strong problem-solving and troubleshooting skills.

Nice to Have

• Experience with cloud platforms and application architecture, understanding REST APIs.
• Proficiency in a second language (French preferred).
• Experience working in a start-up or scale-up SaaS environment.

Company Details

Our client is recognized in the Deloitte Fast 50 and the Sunday Times Hiscox Tech Track 100, with awards for Best Use of Technology and Customer Service. They offer opportunities to work with international clients across Wales, London, Germany, Israel, and the US, and value their workforce through events, lunches, and partnerships with charities.

Applications are reviewed on an ongoing basis, and early submission is encouraged. The vacancy may close once a suitable candidate is appointed.

For immediate consideration, please send your CV today.