Technical Solutions Consultant

Risk Solution Group; Cardiff; Hybrid; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Technical Solutions Consultant to join their dynamic Customer Support Team. This role involves providing technical integration and consulting services, ensuring seamless implementation of identity products across various delivery channels. The ideal candidate will possess strong problem-solving skills, advanced consultative abilities, and a passion for data and technology. You'll engage with clients, sales, and support teams to enhance customer experiences and drive revenue growth. Join a collaborative and agile environment where your contributions will significantly impact the success of innovative solutions in risk assessment and management.

Qualifications

• Advanced consultative skills and ability to collaborate effectively.
• Proficient in SQL for data retrieval and problem resolution.

Responsibilities

• Provide technical integration and consulting services to clients.
• Conduct technical presentations and product demonstrations.

Skills

Consultative Skills

Problem-Solving Skills

Customer Service Skills

SQL Queries

Technical Communication

Education

BA/BS degree or equivalent experience

Tools

MySQL

Oracle

C#

Windows Server

SQL Server

HTML

XML

Web Services

SoapUI

.NET

Job description

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.
About the Team: LexisNexis Risk Solutions is seeking a Technical Solutions Consultant with a background providing customer software support and a passion for data and technology, to join our Customer Support Team. Our teams are collaborative, forward thinking, and agile. We support multiple products with a challenging and exciting set of features and provide real opportunity for our teams to contribute to the success of the organisation.
About the Role: The technical solutions consultant is responsible for the implementation of LexisNexis Risk Solutions’ identity products via all delivery channels (e.g., XML, Web Services, hosted web application, hosted IVR) as well as providing third-level escalation support to create, sustain, and enhance client-generated revenue. These activities may include providing technical and business process-related consulting services directly to clients, specific support for, and liaison with sales, product, and support teams. The technical solutions consultant should demonstrate acumen in the products supported (including software and hardware as applicable), knowledge of common industry practices, and possesses high proficiency with tools, processes, and methods required to execute duties as described above.
Responsibilities:

1. Provides technical integration and consulting services directly to external clients, sales teams, and support colleagues.
2. Shares product knowledge, best practices, and technical examples with customers to advance implementation completion.
3. Conducts analysis and apply problem-solving skills to determine root cause of issues.
4. Collaborates with, engages and escalates to appropriate resources when necessary to get issues addressed. Owns the correspondence with the customer until issue is resolved.
5. Provides installation, implementation and configuration support, while keeping implementation project plans up to date.
6. Communicates technical terms to internal and external clients of varying levels of technical understanding.
7. Utilises technical expertise to provide 3rd level support for customers.
8. Conducts technical presentations and product demonstrations regarding integration with LexisNexis Risk Solutions’ products.

Requirements:

1. BA/BS degree or equivalent experience in a related field.
2. Advanced-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs.
3. Has ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.
4. Self-motivated and diligent with excellent problem-solving skills.
5. Proficiency in writing SQL queries for data retrieval from relational databases like MySQL or Oracle.
6. Excellent customer service skills and a passion for developing and maintaining relationships.
7. Advanced oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Advanced Level ability to deliver client presentations and performance analysis.
8. Working knowledge and/or specialized understanding of C#, Windows server, SQL Server, HTML, XML, Web Services, and other Internet-based technologies. Some experience in working with Web Service toolkits (e.g. SoapUI, Microsoft .NET, JavaBeans, etc.)

Learn more about the LexisNexis Risk team and how we work here #LI-PL1 #LI-Hybrid

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

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