Technical Services Supervisor

Iwt Phu Single Corporate Service; Plymouth; On-site; GBP 39,000 - 57,000; Full time

Benefits offered by this job

On-site Nursery

Beach Hut access

Wellness Centre & Gym

Job summary

Iwt Phu Single Corporate Service in the United Kingdom seeks an experienced IT operations professional for an NHS Band 7 role to lead specialist technical work, ensuring availability, integrity and value from IT investments across the Trust’s environments.

The role requires strong ITIL, security and infrastructure capabilities, with duties including incident management, change, release and configuration services, plus deputising for the Technical Services Manager as needed.

Qualifications

• ITIL v3 Foundation certification
• Degree-level qualification in computing or an analytical field
• Technical accreditation in IT security or networking (MCP/MCSA/MCSE, CCNA, CISSP, CEH)

Responsibilities

• Engage clinical and non-clinical stakeholders across the organisation and wider health system.
• Develop communications plans; reflect information needs of all stakeholders.
• In the absence of the manager, prioritise tasks, allocate resources and maintain documentation.
• Work alone or with partners on complex systems; specify requirements and oversee implementation.
• Execute test plans to verify system functionality and performance.
• Document all work using required standards and tools; ensure traceability.
• Enable software builds and conduct testing and fault diagnosis for complex issues.

Skills

ITIL v3 Foundation

Data Protection & Security

Change Management

Education

Degree-level qualification in Computing/analytical field

Tools

Microsoft MCP/MCSA/MCSE

Cisco CCNA

CISSP Security Professional

CEH Ethical Hacker

Job description

Job Description

NHS Band 7 Salary: £49,387 - £56,515 per annum

Hours Per Week: Full time, 37.5 hrs

Contract Type: Temporary for 18 months (Secondment considered)

Job purpose

Play a lead specialist technical role in the provision of effective, efficient and fully integrated IT operational services that maximise their availability and integrity for end-users and optimise the value gained by the Trust from its investment in IT. This will be achieved by:

• Delivering new and modified IT systems that address IT security, performance and availability & lifecycle requirements
• Supporting software and hardware installations, specifications, testing and service transition within datacentre services and end user solutions
• Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation
• Supporting the Digital Department’s ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management
• Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users and integrity of their data
• Providing specialist and professional support across the three primary functions within Information Technology: Operations Centre, Service Operation and Infrastructure Services
• Deputise for Technical Services Manager as required, acting as an escalation point

Key Responsibilities

• Responsible for engagement of clinical and non-clinical stakeholders across the organisation and wider health system, managing their potentially conflicting views and priorities.
• Development of communications plans, reflecting the information needs of all stakeholders.
• In the absence of the Technical Services Manager, ensure tasks are appropriately prioritised and scheduled, skills appropriately utilised, procedures documented and followed, adequate coverage for absence and Out-of-Hour’s support is in place, and consistent, up-to-date documentation is established and maintained.
• Working alone on IT systems and modifications to existing IT systems, or with partners, vendors or colleagues on more complex systems. Specifies user/system technical requirements, including the overall management of the system implementation and transition.
• Executes test plans, to verify correct operation of completed system implementations.
• Documents all work using required standards, methods and tools, including internal tools where appropriate.
• Enables the software builds ready for loading onto the target hardware. Held within a standard configuration arrangement, conducts a series of tests and records the details of any failures.
• Enables test specifications as required for testers to follow, carries out fault diagnosis relating to extreme complex problems as part of installations, reporting the results of the diagnosis in a clear and concise manner.

For full job details and person specifications, please refer to enclosed job description.

Qualifications

Essential

• ITIL v3 Foundation
• Degree-level Qualification or equivalent in a Computing or analytical field
• Technical Accreditation in one or more of the following: -
  • Microsoft MCP/MCSA/MCSE
  • Cisco CCNA
  • CISSP Security Professional
  • CEH Ethical Hacker

Experience

Essential

• Considerable Hands-on technical experience in the majority of the following:
  • Microsoft Windows and BackOffice Servers (SQL Server, Exchange)
  • App-V or alternate Application Virtualisation solution
  • Citrix XenApp
  • Cisco Switches and ASA and general networking
  • SAN technologies (Block and File)
  • AppSense
  • VMware/Server Virtualisation
  • Security Event Monitoring/Aggregation
  • Event Monitoring solutions (Solarwinds Orion preferred)

Skills & Knowledge

Essential

• Good knowledge of Data Protection and Information Security/Governance.
• Knowledge and understanding of Change Management processes and procedures.

Additional Information

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.

For more information, please see our People and OD Strategy 2026