Technical Services Manager

Jones Lang LaSalle Incorporated; Oxford; On-site; GBP 70,000 - 100,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Technical Services Manager to lead engineering operations across facilities management contracts in the UK. You will combine hands-on engineering expertise with strong leadership to drive performance, safety, and client satisfaction.

The role oversees a team of engineers and technicians, collaborates with health & safety teams and procurement, and focuses on delivering efficient, compliant service delivery across all engineering activities.

Qualifications

• Proven experience in a Technical Services Manager or similar technical leadership role within facilities management.
• Strong leadership and team development capabilities.
• Solid knowledge of health and safety regulations and compliance frameworks.
• Experience managing multiple contracts and client relationships.

Responsibilities

• Lead engineering operations and ensure health and safety compliance across contracts.
• Manage and develop Engineering Technicians, Mobile Engineers and Specialist Technicians.
• Drive client satisfaction and optimise operational efficiency.

Skills

Leadership

Health & safety management

Performance management

Client relationship management

Data-driven performance

Communication skills

Organisational skills

Problem solving

Education

City & Guilds / NVQ / HNC/HND in Building Services Engineering

Tools

CMMS platforms

Microsoft Office

Reporting tools

Job description

The Technical Services Manager leads engineering operations and delivers exceptional technical service across the facilities management contracts they support. The role combines hands‑on technical expertise with strong leadership capabilities to manage team performance, ensure health and safety compliance, drive client satisfaction, and optimise operational efficiency across all engineering activities. The role leads a team of Engineering Technicians, Mobile Engineers, and Specialist Technicians, working closely with clients, JLL account teams, Health & Safety teams, the Central Engineering Centre, procurement, and finance., Team Leadership & Performance Management

Health, Safety & Compliance Management

• Promote and ensure compliance with Health, Safety, and Environmental policies and procedures.
• Conduct regular engineering health and safety audits and comprehensive site audits.
• Manage 2,2,2 reporting for safety leadership initiatives.
• Oversee driver safety programmes and vehicle compliance.
• Ensure all statutory, mandatory, and routine inspections are completed on schedule.
• Review and approve permit applications, ensuring all necessary safety measures are in place.
• Ensure all work activities comply with current health and safety regulations.
• Coordinate with JLL and Health and Safety teams to implement and maintain safety protocols.
• Monitor and report on near misses and good catches to promote a proactive safety culture.
• Manage IOSH Managing Safely compliance across the team.

Technical Operations & Service Delivery

• Provide technical frontline support to technicians, addressing complex technical challenges.
• Deliver technical gaps not fulfilled by CDM (Contract Delivery Manager).
• Review and optimise Planned Preventative Maintenance (PPM) schedules for efficiency and compliance.
• Oversee PPM injection and technical asset management activities.
• Ensure SFG20 governance and compliance across all engineering activities.
• Conduct thorough job audits to maintain quality and compliance standards.
• Monitor quality of job notes, quotes, and certificates to uphold professional standards.
• Validate Work Request System (WRS) detail for accuracy and completeness.
• Perform regular Samara system checks for data integrity and process adherence.
• Ensure vendor competence and value for money through rigorous performance evaluation.
• Support skilled qualification development within the technical team.

Asset & Lifecycle Management

• Manage asset collection reviews from a technical perspective.
• Oversee asset lifecycle management to optimise equipment performance and longevity.
• Coordinate PPM injection for asset management optimisation.
• Review and maintain accurate asset registers and technical documentation.
• Plan and execute strategic asset replacement programmes.

Client & Contract Management

• Deliver monthly performance reporting and Quarterly Business Reviews (QBR) to clients.
• Prepare comprehensive QBR packs showcasing performance metrics and improvement initiatives.
• Manage client expectations through effective escalation planning and proactive communication.
• Create and maintain account continuous improvement plans.
• Respond promptly and professionally to client quote queries.
• Create and own the account risk register, identifying and mitigating operational risks.
• Develop proposals for contract renewals demonstrating value and performance excellence.
• Manage breach/to-breach reporting and contract variation processes.
• Understand and apply different contract types to optimise service delivery.
• Manage ad hoc improvement plans in response to client requirements.

Commercial & Financial Accountability

• Conduct quote reviews for cost competitiveness.
• Manage quoted works from inception to completion.
• Review and approve annual purchase orders for PPM contracts.
• Oversee debt management and financial accountability processes.
• Monitor ongoing cost-to-serve metrics and identify optimisation opportunities.
• Manage Work in Progress (WIP) reporting through final stages.
• Track and resolve missing certificates and receipts.
• Create comprehensive Risk Assessment Method Statement (RAMS) documents.

Operational Excellence & Compliance

• Create monthly performance reviews analysing team and contract performance.
• Ensure immediate remedial actions from subcontractor delivery are recorded and actioned within required timescales.
• Manage technician start/finish processes to ensure accurate time recording.
• Maintain rigorous governance of operational processes and documentation.
• Validate ongoing review of cost to serve and operational efficiency.
  IOSH Managing Safely certification or equivalent health and safety qualification.
• Proven experience in a Technical Services Manager or similar technical leadership role within facilities management.
• Strong technical background in building services engineering (mechanical and/or electrical).
• Demonstrated track record of leading and developing technical teams.
• Comprehensive understanding of health and safety regulations and compliance frameworks.
• Experience managing multiple contracts and client relationships simultaneously.
• Financial management experience including budget control and cost optimisation.
• Deep technical knowledge of building engineering systems and maintenance practices.
• Strong leadership ability, able to inspire, develop, and manage high-performing technical teams.
• Strong client and stakeholder management skills, with a focus on client satisfaction and retention.
• Sound commercial acumen, including contract management, pricing, and financial performance.
• Excellent written and verbal communication skills for all organisational levels.
• Analytical, data-driven approach to performance management and continuous improvement.
• Strong organisational skills, able to manage multiple priorities and complex operational requirements.
• Proactive problem-solving approach to technical and operational challenges.
• Competent with CMMS platforms, Microsoft Office, and reporting tools.
• Relevant technical qualifications (City & Guilds, NVQ, HNC/HND in Building Services Engineering) desirable.
• Experience with SFG20 or similar maintenance standards desirable.
• Knowledge of CDM regulations and FM industry best practice desirable.
• Understanding of asset lifecycle management principles desirable.
• Experience managing subcontractors and vendor relationships desirable.
• Ability to work under pressure in a fast-paced, client-focused environment.
  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.