Technical Services Manager

Sofina Foods Europe; Hull and East Yorkshire; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Company Pension Scheme

Job summary

Sofina Foods is seeking a Technical Services Manager to uphold food safety, quality, and compliance in a fast-paced pork processing environment. You will lead technical administration, support NPD, and drive continuous improvement across site systems.

Based in Hull, East Yorkshire, the role collaborates with operations, technical, and product development teams to ensure accurate specifications, effective testing, and timely responses to customer requirements.

Responsibilities

• Managing technical administration and ensuring procedures align with requirements.
• Overseeing site quality systems and regulatory compliance.
• Coordinating with NPD to keep specifications up to date.
• Managing technical KPI reporting and identifying trends.
• Supporting HACCP, VACCP, and TACCP programmes.
• Driving root cause analysis and preventative actions.
• Coordinating testing programmes and analysing results.
• Handling customer complaints with ops teams for timely resolution.

Skills

FMCG experience

Quality management

Regulatory compliance

Strong communication

Data analysis

Cross-functional collaboration

Problem-solving

Attention to detail

Job description

Summary

Keep Quality at the Heart of Food Production

Additional Benefits

• Company Pension Scheme

The Role

Our new Technical Services Manager will play a pivotal role in maintaining the highest standards of food safety, quality, and compliance within a fast-paced FMCG pork processing environment. Working closely with operational, technical, and product development teams, you will ensure site systems remain robust, compliant, and focused on continuous improvement.

This is an excellent opportunity for an experienced technical professional to influence quality performance, support customer requirements, and drive best practice across a highly regulated food manufacturing operation.

Your Key Responsibilities

The Technical Services Manager will be responsible for ensuring technical compliance, quality system effectiveness, and continuous improvement across the site, including:

• Managing the Technical Administration function, ensuring procedures and policies remain aligned with company, customer, and accreditation requirements.
• Promoting transparent, values-led, and professional management practices across the department.
• Overseeing site quality systems alongside the Technical Team to maintain compliance with internal standards, customer expectations, and external accreditations.
• Working closely with the NPD team to ensure product and specification information is accurate and up to date within site databases.
• Managing technical KPI reporting processes and identifying trends to drive performance improvements.
• Supporting HACCP, VACCP, and TACCP programmes, ensuring documentation remains current and effective.
• Driving effective root cause analysis and preventative actions following non-conformances.
• Coordinating microbiological, chemical, and nutritional testing programmes, analysing results and identifying opportunities for improvement.
• Managing customer complaint processes in partnership with Technical Administrators and operational teams to ensure timely resolution and continuous learning.

The Ideal Candidate

You will be an experienced technical professional who thrives in a quality-focused food manufacturing environment and enjoys working collaboratively to achieve high standards.

You Will Be

• Experienced in a similar Technical Services, Technical Manager, or Quality role within FMCG manufacturing.
• Knowledgeable in food safety, quality management systems, and regulatory compliance requirements.
• A confident communicator with strong written and verbal communication skills.
• Organised and detail-focused, with the ability to manage multiple priorities effectively.
• Proactive in identifying issues and implementing practical solutions.
• Skilled at analysing data, identifying trends, and driving continuous improvement initiatives.
• Able to build positive working relationships across technical, operational, and commercial teams.
• Committed to maintaining high standards of product quality, safety, and customer satisfaction.

Why Sofina Foods?

This is an opportunity to take ownership of a key technical function within a leading food manufacturing business. You'll work alongside experienced teams, influence site performance, and play a vital role in delivering products that meet the highest standards of quality and compliance.

Company Information

Sofina Foods isn't just a food company - It’s a place to build your future.

With a team of over 13,000 people across 40 sites in Canada and Europe, we're passionate about delivering quality meats and seafood products to consumers around the world.

Join a company where innovation, sustainability, and customer satisfaction drive everything we do. At Sofina, you’ll grow your skills, make a real impact, and work with responsibly sourced products from more than 50 protein sources across five continents.

Our vision is bold: to be the most successful food company in the world. If you’re looking for a rewarding career in the food industry, there’s a place for you at Sofina Foods.

Equal Opportunities

Sofina Foods is proud to be an equal opportunities employer. We’re committed to building a diverse and inclusive workplace where everyone feels valued and respected.

We welcome applications from people of all backgrounds and experiences – regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Schedule

Monday to Friday, Day Shift

Location

Hull, East Yorkshire

Hours of Work

Full-time

Company

Sofina Foods

Country Code

GB