Technical Services Manager

Hi-Tech Property Services Ltd; Fareham; On-site; GBP 80,000 - 110,000; Full time

Job summary

Hi-Tech Property Services Ltd is seeking a Technical Operations Manager to lead and optimise maintenance operations across a portfolio of sites in the UK leisure sector. You will manage diverse teams including Service Delivery, Mechanical, Electrical and Fabric Managers, and ensure delivery within quality, safety and client specifications.

You will travel to sites across the South East and South West and meet with clients, subcontractors and internal teams to drive performance and continuous

Qualifications

• Experience managing reactive maintenance, technical services or building-services operations, with direct labour and subcontractors.
• Practical understanding of M&E and fabric maintenance, service levels, statutory compliance and safe working.
• Experience leading operational managers and multi-trade teams in a high-volume environment.
• Strong organisational skills and confidence reviewing job performance, costs, margins and invoicing information.
• Clear communication with clients, engineers, managers and support departments.

Responsibilities

• Lead, influence, and guide your team to deliver reactive and planned maintenance works across a remote and varied portfolio of sites within the leisure industry.
• Motivate and inspire your team in line with company values, with P&L visibility and accountability for key performance metrics.
• Oversee planning, allocation, progress and close-out of approximately 1,500 maintenance and small works jobs per month across electrical, fabric, mechanical and subcontracted works.
• Maintain regular contact with clients, subcontractors and internal departments, escalating issues and providing clear operational reporting.
• Be an advocate for safety, professionalism and compliance with company policies and procedures.

Skills

Leadership

Strategic planning

Operations management

Communication

Project management

Driving licence

Job description

Job Description

Hi-Tech Property Services Limited

Role Title:Technical Operations Manager

Reports to:

CEO

Reportees:

Service Delivery Manager

Mechanical Manager

Electrical Manager

Fabric Manager

Location:

Unit 5, 16 Davis Way, Fareham, PO14 1JF.

You will be required to attend sites across the South East and South West as an integral part of your role. You will be required to visit clients at their locations across the UK.

Main Duties:

As Technical Operations Manager, you will lead, influence, and guide your team to deliver reactive and planned maintenance works across a remote and varied portfolio of sites within the leisure industry.

You will motivate and inspire your team in line with our Company Values to support the business's success. You will have P&L visibility and accountability for key performance metrics and possess the ability to drive meaningful change for the benefit of the company.

• Oversee the planning, allocation, progress and close-out of approximately 1,500 maintenance and small works jobs per month, including reactive and planned electrical, fabric, mechanical and subcontracted works.
• Monitor service levels, deadlines, customer communications, job records, surveys, quotations, uplifts and procurement, intervening to resolve delays and service issues.
• Ensure works meet client specifications, statutory and health and safety requirements, and company quality standards.
• Maintain regular contact with clients, subcontractors and internal departments, escalating issues and providing clear operational reporting.

Leadership and Communication:

• Manage and support Service Delivery, Mechanical, Electrical and Fabric Managers, together with relevant direct-delivery teams.
• Coordinate recruitment, induction, one-to-ones, appraisals, training, performance management and compliance with company HR processes.
• Oversee labour allocation, timesheet queries and labour-cost accuracy, working with managers to maintain productivity and consistent standards.
• Meet regularly with clients, third parties, and your management team to report on key operational targets
• Ensure regular engagement with Commercial, Safety and Finance departments at Hi-Tech Property Services to ensure standards are maintained.
• Support the values and strategic goals of Hi-Tech Property Services.

Delivery of small works:

• Oversee the planning, execution and completion of around 1500 jobs per month while ensuring high standards are maintained.
• Ensure works are delivered to the specified quality in accordance with client’s specifications without defects.
• Be responsible for the commercial success and reporting of all jobs below £5000 accounting for circa 6M in revenue.
• Be responsible for undertaking a commercial review of jobs and feeding back to the team and departments as appropriate.
• Responsible for maintaining high-quality standards across all reactive works and client experience.
• Solving any challenges that arise with a can-do attitude and smart/innovate solutions.

Financial Management:

• Oversee commercial performance and reporting for small works, including jobs below £5,000, representing approximately £6m in annual revenue.
• Review job costs, labour, materials, subcontractor expenditure, purchasing and margins; ensure completed jobs are ready for accurate and timely invoicing.
• Work with Finance and Commercial teams to resolve cost queries, invoice holds and other exceptions, and report against agreed financial objectives.

Being a leader for Company Values, Policies and Procedures:

• Be an advocate and example for safety and professionalism across all levels of contact with internal teams and external parties.
• Collaborate with other senior leaders within the company to ensure the Company Values are upheld.
• Ensure site rules and company policies and procedures are complied with at all times.
• Oversee and review a continual system of auditing and develop successful action plans for client and employee development.
• Be responsible for recommending and implementing policy and procedural improvements to help deliver higher standards of client experience, safety and commercial drive.
• Ensure any construction site is a safe work environment by managing and delivering the requirements of the phased construction plan.

Being a leader for Company Values, Policies and Procedures:

• Be an advocate and example for safety and professionalism across all levels of contact with internal teams and external parties.
• Collaborate with other senior leaders within the company to ensure the Company Values are upheld.
• Ensure site rules and company policies and procedures are complied with at all times.
• Oversee and review a continual system of auditing and develop successful action plans for client and employee development.
• Be responsible for recommending and implementing policy and procedural improvements to help deliver higher standards of client experience, safety and commercial drive.
• Ensure any construction site is a safe work environment by managing and delivering the requirements of the phased construction plan.

Qualifications and experience required for this role:

• Experience managing reactive maintenance, technical services or building-services operations, ideally with direct labour and subcontractors.
• Practical understanding of M&E and fabric maintenance, service levels, statutory compliance and safe working.
• Experience leading operational managers and multi-trade teams in a busy, high-volume environment.
• Strong organisational skills and confidence reviewing job performance, costs, margins and invoicing information.
• Clear communication with clients, engineers, managers and support departments.
• Comfortable working within defined procedures and established management reporting and approval arrangements.
• Full UK driving licence and willingness to travel to sites and clients as required

Personal qualities and attributes for this role:

• Excellent interpersonal skills when dealing with people at all levels inside and outside the company, including the ability to work well with others across all levels of the company.
• Proven leadership skills.
• Bold decision-making qualities.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to plan and prioritise effectively.
• Valid UK driving licence.

This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet changing business needs. The post holder will be expected to participate in this process, and we would aim to reach agreement on the changes.