Technical Services Manager

Arriva Rail London Ltd; Birmingham; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

CrossCountry is recruiting a Technical Services Manager in Birmingham/Hybrid. You will lead the Technical Services team, providing professional engineering leadership and technical advice across the fleet safety and performance remit.

This role supports the Head of Fleet – Engineering, focuses on safety case obligations and ongoing improvement, and requires Chartered Engineer status with railway industry experience.

Qualifications

• Chartered Engineer (CEng) status or equivalent professional engineering qualification.
• Railway/rail industry engineering experience.
• Strong technical, analytical and problem-solving abilities.
• Ability to interpret complex engineering information into practical recommendations.
• Experience leading teams and engaging with internal/external stakeholders.
• Ability to lead in a safety-critical environment.

Responsibilities

• Provide professional engineering leadership and technical advice.
• Lead assurance and compliance activities for engineering standards.
• Manage performance and reliability analysis to drive improvement.
• Develop and lead the Technical Services team, including line management.
• Investigate and conclude safety-related incidents involving trains or infrastructure.
• Collaborate with infrastructure providers to optimise train–infrastructure interfaces.
• Support projects improving fleet reliability, safety and performance.
• Participate in the Fleet On Call rota.

Skills

CEng status

Railway industry experience

Technical leadership

Analytical skills

Communication

Stakeholder collaboration

Problem-solving

Education

Engineering degree

Job description

**Technical Services Manager****Location:** Birmingham / Hybrid**Closing date:** 29th September 2026**Shape the future of fleet engineering at CrossCountry**Are you an experienced railway engineer ready to take on a role where your expertise can make a real difference to safety, reliability and passenger experience?We’re looking for a **Technical Services Manager** to join CrossCountry and play a key role in the engineering management of our fleet. This is an opportunity to provide technical leadership, influence engineering solutions and work collaboratively across the rail industry to keep our trains safe, reliable and performing at their best.As Technical Services Manager, you’ll support the Head of Fleet and Engineering in delivering the obligations of the CrossCountry Safety Case, acting as the **Professional Head of Engineering**. You’ll provide expert technical advice, detailed reporting and effective project management, helping us maintain and continually improve the safety and performance of our services.**What you’ll be doing**You’ll lead our Technical Services team, working closely with our Train Service Provider and industry partners to deliver effective engineering solutions, with operational safety and performance at the heart of everything you do.Your responsibilities will include:* Providing professional engineering leadership and technical advice in support of the Safety Case.* Leading assurance and compliance activities to ensure engineering standards and obligations are met.* Managing performance and reliability analysis, using insight to identify opportunities for improvement.* Leading and developing the Technical Services team, including line management responsibilities.* Monitoring, investigating and concluding the engineering aspects of safety-related incidents involving trains or infrastructure.* Supporting the Head of Fleet – Engineering in improving operational safety, particularly around infrastructure engineering integrity and train/infrastructure interfaces.* Building proactive relationships with infrastructure providers to manage and optimise engineering interfaces between the train and infrastructure, including the use of track- and train-based monitoring.* Managing engineering relationships with train leasing companies and maintainers, working collaboratively to develop and implement solutions that improve train safety and performance.* Supporting projects and initiatives that contribute to improved fleet reliability, safety and operational performance.* Participating in the Fleet **On Call** rota.This is a highly collaborative role where you’ll need to build strong relationships across CrossCountry and with external stakeholders, while being confident enough to provide clear technical challenge and expert advice when it matters.**What you’ll bring**We’re looking for a technically accomplished railway professional who can combine strong engineering expertise with leadership, communication and sound judgement.You’ll need:* Professional qualifications in a relevant engineering discipline, including **Chartered Engineer (CEng) status**.* Previous experience working in an engineering role within the **railway industry**.* Strong technical, analytical and problem-solving skills.* The ability to interpret complex engineering information and turn it into clear, practical recommendations.* Experience of working collaboratively with internal and external stakeholders.* The confidence to lead, influence and make informed engineering decisions in a safety-critical environment.**Why CrossCountry?**At CrossCountry, you’ll be part of a team that plays an important role in connecting communities across the country. Your expertise will contribute directly to the safe, reliable and effective operation of our fleet — helping us deliver a better experience for our passengers.We’re committed to creating a workplace where **everyone feels they belong** — a team that reflects the diversity of the communities we serve and the passengers we support every day.We welcome applications from people of all backgrounds, identities and experiences, including women, people from ethnic minority / global majority backgrounds, people with disabilities, neurodivergent people, LGBTQ+ colleagues and those with caring responsibilities.We believe **inclusion drives innovation**, and we’re proud to be building a culture where everyone can thrive, contribute and reach their full potential.**Ready to make a difference?**If you’re a Chartered Engineer with railway experience and you’re looking for your next opportunity to lead, influence and make a genuine impact on fleet safety and performance, we’d love to hear from you.**Apply by 29th September 2026.**