Technical Services Lead

Glen Callum Associates Ltd; Dacorum; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Enhanced pension

Private medical

25 days holiday

Excellent training and development opportunities

Job summary

Glen Callum Associates Ltd is seeking a Technical Services Lead in the automotive aftermarket to guide a technical team. This role focuses on maintenance of accurate product data and collaboration across Sales, Marketing, and Technical teams.

Ideal candidates will have automotive technical qualifications and significant aftermarket experience. The position offers a competitive salary, enhanced benefits, and hybrid working. Join a respected company committed to technical excellence and collaboration.

Qualifications

• Automotive technical qualification or relevant engineering degree.
• Proven automotive aftermarket experience ideally from a parts manufacturer or technical support.
• Strong understanding of product application data and cataloguing standards.

Responsibilities

• Support the coordination and guidance of the Technical Services team.
• Maintain and improve product application databases for accuracy.
• Assist with creation of technical content for new ranges.

Skills

Automotive technical qualification

Proven automotive aftermarket experience

Strong understanding of product application data

Hands‑on knowledge of ignition and engine management components

Excellent attention to detail

Confident communicator

Education

Relevant engineering degree

Tools

TecDoc

MAM

Autocat

Job description

Technical Services Lead - Automotive Aftermarket

A superb opportunity for an experienced automotive aftermarket technical specialist to step into a broader role supporting and guiding a small technical team within a respected aftermarket brand. This position blends deep product and application knowledge with cataloguing accuracy, range management, and cross‑functional collaboration — ideal for someone who already understands the aftermarket ecosystem and is ready to progress.

You’ll be central to maintaining accurate product and application data, supporting complex technical enquiries, and ensuring the integrity of cataloguing across UK and EMEA systems. Working closely with Sales, Marketing, Supply Chain and wider technical colleagues, you’ll help deliver a technically robust, well‑supported product offering to the aftermarket.

What's in It for You

• Competitive salary
• Excellent benefits package including enhanced pension, private medical and 25 days holiday
• Excellent training and development opportunities
• Hybrid working (3 days in the office) with occasional UK travel
• A genuine step‑up role for an aftermarket technical specialist

Location

Commutable locations include St Albans, Watford, Luton, Milton Keynes, Aylesbury, High Wycombe, Stevenage, Hitchin, Harpenden, Hatfield, Welwyn Garden City, Leighton Buzzard, Amersham, Rickmansworth.

What We're Looking For

• Automotive technical qualification or relevant engineering degree
• Proven automotive aftermarket experience — ideally from a parts manufacturer, supplier, motor factor, or technical support environment
• Strong understanding of product application data, cataloguing standards, TecDoc, MAM, Autocat or similar systems
• Hands‑on knowledge of ignition, engine management or electronic components
• Experience analysing technical enquiries, warranty trends or product performance data
• Excellent attention to detail with a structured, methodical approach
• Ability to coordinate workload and support a small technical team
• Confident communicator able to collaborate across Sales, Marketing, Supply Chain and EMEA teams
• Understanding of warranty processes, quality control and product validation
• Comfortable attending exhibitions, seminars and customer events when required

What You'll Be Doing

• Support the coordination and day‑to‑day guidance of the Technical Services team
• Maintain and improve product application databases, ensuring accuracy across UK and EMEA systems
• Assist with the creation of technical content, bulletins and product information for new ranges
• Monitor range coverage, ensuring catalogues and technical data remain up to date
• Track technical enquiries, analyse call log trends and recommend corrective actions
• Support the processing of warranty and damaged product returns, identifying root causes
• Work collaboratively with Sales, Marketing, Supply Chain and Technical teams to deliver a complete product and service offering
• Attend exhibitions, seminars, PR events and customer activities as required
• Build strong relationships with internal teams, external customers and third‑party data partners

About the Company

A well‑established and respected name in the automotive aftermarket, known for technical excellence, product quality and a collaborative culture. You’ll join a team that values accuracy, continuous improvement and strong technical foundations.