Technical Services Engineer

ClearCourse; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

ClearCourse is seeking a Technical Services Engineer to enhance its support team. The ideal candidate, ideally an IT graduate, will provide technical assistance and liaise with customers, ensuring effective communication and problem resolution. This role offers growth opportunities within a vibrant technology environment.

Benefits

25 days' annual leave + birthday off

Employee wellbeing perks

Enhanced maternity, paternity, and adoption pay

Life Assurance and Group Income Protection

Private medical cover

Enhanced Company Pension

Generous training budgets

Qualifications

• IT graduate or tech support background preferred.
• Knowledge of customer service practices.
• Experience with database use (preferably SQL Server).

Responsibilities

• Learn and understand the Company’s products and services.
• Act as the main point of contact for customers.
• Manage customer inquiries and log tickets.

Skills

Customer service

Technical knowledge

Interpersonal skills

Problem-solving

Analytical thinking

Education

IT graduate

Tools

SQL Server

Windows OS

Job description

Technical Services Engineer

Career Level: 11S Intermediate

Posting Date: 27 Jul 2024

Are you an IT graduate or a tech support person looking for an opportunity to join and progress, with a well-known and fast-growing technology business?

ClearCourse is looking for a Support Analyst to join us in a newly opened position. This is a fantastic opportunity for someone looking to join a thriving team with genuine promotion pathways. The role will be perfect for an outgoing, tech-passionate person to gain hands-on experience whilst working with fantastic products and supporting many specialized businesses.

Why work for us?

• 25 days' annual leave + your birthday off
• Employee wellbeing perks – including Peppy Health, Perkbox, etc...
• Enhanced maternity, paternity, and adoption pay
• Life Assurance and Group Income Protection
• Private medical cover with a cash plan
• Enhanced Company Pension
• Generous training budgets and reimbursement for professional memberships

What will this role consist of?

• Learn and understand the Company’s products and services
• Act as the customers’ main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails
• Develop knowledge and understanding of customers
• Field customer inquiries to the relevant department
• Liaise with different departments within the company
• Report any customer concerns to the team leader or manager

Desirable experience/characteristics:

• Knowledge of effective customer service
• Technical knowledge of current information technology
• Exceptional interpersonal skills
• Proven strong analytical, problem-solving, logical thinking, and decision-making skills
• Experience with database use (preferably SQL Server)
• Experience using and supporting Windows OS
• Experience dealing with customers face-to-face, online, or by telephone

If this sounds like the role for you, apply to us now.